| 摘要 | 第4-6页 |
| Abstract | 第6-8页 |
| 内容提要 | 第9-11页 |
| Synopsis | 第11-15页 |
| Chapter One Introduction | 第15-19页 |
| 1.1 Research Background | 第15-16页 |
| 1.2 Objective of the Current Study | 第16页 |
| 1.3 Significance of the Current Study | 第16-18页 |
| 1.4 Organization of the Current Study | 第18-19页 |
| Chapter Two Literature Review | 第19-39页 |
| 2.1 Internet Customer Reviews | 第19-20页 |
| 2.1.1 Knowledge of Internet Customer Reviews | 第19页 |
| 2.1.2 Previous Studies of Internet Customer Reviews Overseas and in China | 第19-20页 |
| 2.2 An Overview of Appraisal Theory | 第20-38页 |
| 2.2.1 Subsystems of Appraisal Theory | 第21-33页 |
| 2.2.2 Previous Studies of Appraisal Theory Overseas and in China | 第33-38页 |
| 2.3 Appraisal Theory as Theoretical Framework in This Study | 第38-39页 |
| Chapter Three Methodology | 第39-47页 |
| 3.1 Data Collection | 第39-41页 |
| 3.2 Research Questions | 第41页 |
| 3.3 Data Categorization and Coding | 第41-44页 |
| 3.4 Analytical Methods | 第44-45页 |
| 3.5 Analytical Procedure | 第45-47页 |
| Chapter Four Results and Discussions | 第47-148页 |
| 4.1 An Overall Analysis of the Frequency and Distribution of Appraisal Resources in English Internet Customer Reviews | 第47-50页 |
| 4.2 Attitude in English Internet Customer Reviews | 第50-96页 |
| 4.2.1 Appreciation in English Internet Customer Reviews | 第57-75页 |
| 4.2.2 Affect in English Internet Customer Reviews | 第75-90页 |
| 4.2.3 Judgment in English Internet Customer Reviews | 第90-96页 |
| 4.3 Engagement in English Internet Customer Reviews | 第96-129页 |
| 4.3.1 Dialogic Contraction and Dialogic Expansion in English Internet Customer Reviews | 第97-100页 |
| 4.3.2 Disclaim within Dialogic Contraction | 第100-115页 |
| 4.3.3 Entertain within Dialogic Expansion | 第115-119页 |
| 4.3.4 Proclaim Within Dialogic Contraction | 第119-125页 |
| 4.3.5 Attribute Within Dialogic Expansion | 第125-129页 |
| 4.4 Graduation in English Internet Customer Reviews | 第129-144页 |
| 4.4.1 Force and Focus in English Internet Customer Reviews | 第129-138页 |
| 4.4.2 Up-scaling and Down-scaling in English Internet Customer Reviews | 第138-144页 |
| 4.5 Non-linguistic Appraisal Resources in English Internet Customer Reviews | 第144-148页 |
| Chapter Five Conclusion | 第148-153页 |
| 5.1 Findings of the Current Study | 第148-150页 |
| 5.2 Implications of the Current Study | 第150-151页 |
| 5.3 Limitations of the Current Study | 第151-152页 |
| 5.4 Suggestions for Further Study | 第152-153页 |
| Bibliography | 第153-156页 |
| Appendix | 第156-185页 |
| Acknowledgements | 第185页 |
