| Abstract | 第1-6页 |
| 摘要 | 第6-7页 |
| Acknowledgements | 第7-10页 |
| 1. Introduction of Telephone Interpreting | 第10-19页 |
| ·Definition of Telephone Interpreting | 第11-12页 |
| ·Literature Review of Telephone Interpreting | 第12-16页 |
| ·A Brief History of Telephone Interpreting | 第16-19页 |
| 2. Telephone Interpreting as A Profession | 第19-32页 |
| ·Profession Ethics for Telephone Interpreting | 第19-20页 |
| ·Training and Accreditation of Telephone Interpreting | 第20-28页 |
| ·Training of Professional Interpreters in China | 第21-22页 |
| ·Training of Professional Telephone Interpreters in the West | 第22-23页 |
| ·Telephone Interpreting Training Model in the US | 第23-28页 |
| ·Accreditation | 第28-31页 |
| ·Role played by Accreditation | 第28-29页 |
| ·Accreditation in the US | 第29-30页 |
| ·Accreditation in China | 第30-31页 |
| ·Assessment of Telephone Interpreting Quality | 第31-32页 |
| ·Selecting the Right People | 第31页 |
| ·Performance Monitoring | 第31-32页 |
| ·Market for Interpreting in China | 第32页 |
| 3. Studies of the Profession | 第32-43页 |
| ·Language Line Services | 第33-37页 |
| ·Overview of Language Line Service | 第33-34页 |
| ·Common Practice of Telephone Interpreting | 第34-37页 |
| ·Professional Standards of Telephone Interpreting | 第37-41页 |
| ·Language Proficiency | 第37-38页 |
| ·Versatile, Flexible and Willingness to Learn | 第38-39页 |
| ·Rich Consecutive Interpreting Experiences | 第39页 |
| ·Actual Experiences of Interpreting Over the Phone | 第39-40页 |
| ·Appropriate Personal Qualities | 第40-41页 |
| ·Telephone Interpreting Service Providers in China | 第41-43页 |
| 4. Conclusion | 第43-59页 |
| ·Telephone Interpreting Market in China is Growing | 第43-45页 |
| ·Challenges of Telephone Interpreting | 第45-48页 |
| ·Technology (phone system) | 第45-46页 |
| ·Human Resource Challenges | 第46-48页 |
| ·Business Trends for Telephone Interpreting | 第48-57页 |
| ·Trends in Human Resources | 第48-50页 |
| ·Trends in Quality Improvement | 第50-51页 |
| ·Training, Testing, Assessment and Certification | 第51-53页 |
| ·Trends in Service Offerings | 第53-57页 |
| ·Limitations | 第57-59页 |
| Bibliography | 第59-61页 |
