| Acknowledgements | 第1-5页 |
| Abstract(English) | 第5-6页 |
| Abstract(Chinese) | 第6-9页 |
| Chapter One Introduction | 第9-17页 |
| ·The significance of this paper | 第9-11页 |
| ·A brief introduction to over-the-phone interpreting (OPI) and multi-language hotline service | 第11-15页 |
| ·Organization of this paper | 第15-17页 |
| Chapter Two Interpretation-based Literature Review of OPI | 第17-27页 |
| ·Definition of OPI | 第17-20页 |
| ·How is OPI changing the very definition of interpreting? | 第20-27页 |
| ·The role of an interpreter | 第22-23页 |
| ·The advent of OPI | 第23-24页 |
| ·Phone interpreter’s professional ethics | 第24-27页 |
| Chapter Three Communication Strategies and Communicative Competence | 第27-49页 |
| ·Relevant studies on communication strategies | 第28-29页 |
| ·Definitions of communication strategies | 第29-31页 |
| ·Communication strategies classification and application in OPI | 第31-40页 |
| ·Tarone’s social interaction strategy | 第31-33页 |
| ·Faerch and Kasper’s psychological strategy | 第33-37页 |
| ·Reception strategies | 第37-40页 |
| ·the definition of communicative competence | 第40-49页 |
| ·Components of intercultural communicative competence | 第43-49页 |
| Chapter Four Hotline Interpretation in terms of Communication Strategies Communicative Competence | 第49-59页 |
| ·Challenging traditional interpreting mentality | 第49-50页 |
| ·Cooperation | 第50-53页 |
| ·Direct interaction | 第53-55页 |
| ·Compensation | 第55-56页 |
| ·Stalling | 第56-57页 |
| ·Non-linguistic interpretations | 第57-59页 |
| Chapter Five Conclusion | 第59-61页 |
| ·Summary | 第59页 |
| ·Limitations and suggestions for further studies | 第59-61页 |
| Bibliography | 第61-64页 |
