| Acknowledgements | 第3-7页 |
| Abstract | 第7-8页 |
| 摘要 | 第9-11页 |
| Chapter 1 Introduction | 第11-15页 |
| 1.1 Research background | 第11-12页 |
| 1.2 Research objectives and research questions | 第12页 |
| 1.3 Significance | 第12-13页 |
| 1.4 Organization of the thesis | 第13-15页 |
| Chapter 2 Literature Review | 第15-24页 |
| 2.1 Conflict talk | 第15-16页 |
| 2.2 Research on explicit conflict talk | 第16-22页 |
| 2.2.1 Research on the occurrence of ECT | 第16-17页 |
| 2.2.2 Research on the process of ECT | 第17-22页 |
| 2.3 Research on implicit conflict talk | 第22-24页 |
| Chapter 3 Theoretical Foundation and Research Methods | 第24-38页 |
| 3.1 Implicit conflict talk | 第24-29页 |
| 3.1.1 Definition of implicit conflict talk | 第24-26页 |
| 3.1.2 Characteristics of implicit conflict talk | 第26-29页 |
| 3.2 Conversation analysis | 第29-33页 |
| 3.2.1 Turn-taking system | 第30-32页 |
| 3.2.2 Adjacency pairs | 第32页 |
| 3.2.3 Preference organization | 第32-33页 |
| 3.3 Socio-cognitive approach to pragmatics | 第33-36页 |
| 3.3.1 Cooperation versus egocentrism | 第34-35页 |
| 3.3.2 Speaker-hearer centered pragmatics | 第35页 |
| 3.3.3 Intention versus attention | 第35-36页 |
| 3.4 Research methods | 第36-38页 |
| 3.4.1 Data collection | 第36-37页 |
| 3.4.2 Transcription and data analysis | 第37-38页 |
| Chapter 4 Unfolding Patterns of Chinese ICT at Work | 第38-63页 |
| 4.1 Unfolding patterns of the initiation stage | 第38-43页 |
| 4.1.1 Claim vs. counter claim | 第39-40页 |
| 4.1.2 Directive vs. refusal | 第40-42页 |
| 4.1.3 Provoking question vs. opposing answers | 第42-43页 |
| 4.2 Unfolding patterns of the development stage | 第43-50页 |
| 4.2.1 Opposing questions | 第44-46页 |
| 4.2.2 Omission | 第46-48页 |
| 4.2.3 Repetition | 第48-49页 |
| 4.2.4 Negation | 第49-50页 |
| 4.3 Termination patterns of the termination stage | 第50-63页 |
| 4.3.1 Compromise | 第51-52页 |
| 4.3.2 Third-party intervention | 第52-54页 |
| 4.3.3 Submission | 第54-56页 |
| 4.3.4 Stand-off | 第56-57页 |
| 4.3.5 Topic-shift | 第57页 |
| 4.3.6 Victory of one party | 第57-59页 |
| 4.3.7 External factor intervention | 第59-60页 |
| 4.3.8 Humor | 第60-61页 |
| 4.3.9 Withdrawal | 第61-63页 |
| Chapter 5 Conversation features and reasons for the occurrence of Chinese ICT at work | 第63-81页 |
| 5.1 Conversation features of Chinese ICT at work | 第63-70页 |
| 5.1.1 The initiation stage | 第63-66页 |
| 5.1.2 The development stage | 第66-67页 |
| 5.1.3 The termination stage | 第67-70页 |
| 5.2 Interpretation of the conversation features from the perspective of SCA | 第70-73页 |
| 5.2.1 The initiation stage | 第71-72页 |
| 5.2.2 The development stage | 第72-73页 |
| 5.2.3 The termination stage | 第73页 |
| 5.3 The reasons for the occurrence of Chinese ICT at work | 第73-81页 |
| 5.3.1 The contradiction between prior context and actual situational context | 第74-78页 |
| 5.3.2 The contradiction between intention and attention | 第78-81页 |
| Chapter 6 Conclusion | 第81-84页 |
| 6.1 Major findings | 第81-82页 |
| 6.2 Limitations and future work | 第82-84页 |
| Bibliography | 第84-89页 |
