| 中文摘要 | 第5-6页 |
| Abstract | 第6页 |
| 1. Introduction | 第7-10页 |
| 2. A theoretical overview of stress | 第10-19页 |
| 2.1 Definition of Stress | 第10-12页 |
| 2.2 Stress' impact on the human body | 第12-19页 |
| 2.2.1 The role of Adrenaline,Noradrenaline and Cortisol | 第12-16页 |
| 2.2.2 A work-related illness:the attention deficit trait | 第16-19页 |
| 3. Elements responsible for the creation of stress | 第19-66页 |
| 3.1 The individual psychological characteristics | 第21-31页 |
| 3.1.1 Individual characteristics linked to stress | 第21-26页 |
| 3.1.2 Managing individual's stress levels:recruiting | 第26-29页 |
| 3.1.3 Recruiting at Vodafone Spa | 第29-31页 |
| 3.2 Lack of coping resources available to the employee | 第31-48页 |
| 3.2.1 The "coping resources available to the employee",linked to stress | 第31-32页 |
| 3.2.2 Managing the availability of coping resources:training | 第32-34页 |
| 3.2.3 Training at Vodafone Spa and Intesa San Paolo | 第34-48页 |
| 3.3 The impact of work-related hassles on the singular worker | 第48-60页 |
| 3.3.1 Daily work-related hassles linked to stress | 第48-50页 |
| 3.3.2 Managing work-related hassles:the management of energy and the importance of delegation | 第50-58页 |
| 3.3.3 The Management of energy at Vodafone Spa and Intesa San Paolo | 第58-60页 |
| 3.4 The influence of the organizational context on the singular worker | 第60-66页 |
| 3.4.1 The Organizational context,linked to stress | 第60-62页 |
| 3.4.2 Managing the organizational context:building a collaborative environment | 第62-66页 |
| 4. Conclusions | 第66-68页 |
| 5. References | 第68-72页 |
