| ACKNOWLEDGEMENTS | 第4-5页 |
| ABSTRACT | 第5页 |
| LIST OF ABBREVIATIONS | 第7-16页 |
| 1 INTRODUCTION | 第16-23页 |
| 1.1 Research Background | 第16-17页 |
| 1.2 Research Purpose | 第17-18页 |
| 1.3 Research Significance | 第18-20页 |
| 1.4 Methodology | 第20-21页 |
| 1.5 Research Thinking | 第21-23页 |
| 2 LITERATURE REVIEW | 第23-31页 |
| 2.1 General Concept of Performance Management | 第23页 |
| 2.1.1 Definition | 第23页 |
| 2.1.2 Purpose and Meaning | 第23页 |
| 2.2 Main Tools and Approaches of Performance Management at the present stage | 第23-26页 |
| 2.2.1 Key Performance Indicators (KPI) | 第23-24页 |
| 2.2.2 Balanced Scorecard (BSC) | 第24-26页 |
| 2.2.3 360 Degree Performance Feedback | 第26页 |
| 2.3 Basic Process of Performance Management | 第26-27页 |
| 2.4 Principles on Designing Performance Management System | 第27-28页 |
| 2.5 Research Status of Performance Management at Home and Abroad | 第28-31页 |
| 2.5.1 Research Status of Performance Management at abroad | 第28-29页 |
| 2.5.2 Research Status of Performance Management in China | 第29-31页 |
| 3 CASE STUDY | 第31-36页 |
| 3.1 Basic Information of County-level Electric Power Supplier S | 第31-32页 |
| 3.1.1 Staff structure | 第31页 |
| 3.1.2 Staff’s age structure | 第31页 |
| 3.1.3 Educational degree and quality of staff | 第31-32页 |
| 3.2 Implementation background of Performance Management in Electric Power SupplierS | 第32页 |
| 3.3 Goal of Performance Appraisal in Electric Power Supplier S | 第32-33页 |
| 3.4 Current Situation of Performance Management in Electric Power Supplier S | 第33-35页 |
| 3.5 Issues in Performance Management of Electric Power Supplier S | 第35-36页 |
| 4 ISSUE ANALYSIS | 第36-51页 |
| 4.1 Analysis on Issues in Performance Management of Electric Power Supplier S basedon Performance Theory | 第36-37页 |
| 4.1.1 Analysis on contents of Performance Evaluation | 第36页 |
| 4.1.2 Analysis on Approaches in Performance Evaluation | 第36-37页 |
| 4.1.3 Analysis on Dimensions of Performance Evaluation | 第37页 |
| 4.1.4 Analysis on Performance Evaluation Cycle | 第37页 |
| 4.2 Analysis on Issues in Performance Management of Electric Power Supplier S basedon Incentive Theory | 第37-39页 |
| 4.2.1 Analysis on Performance Estimate and Inspiriting Mechanism in Electric PowerSupplier S Based on“Hierarchy of Needs”Theory | 第37-38页 |
| 4.2.2 Analysis on Performance Estimate and Inspiriting Mechanism in Electric PowerSupplier S Based on Expectancy Theory | 第38页 |
| 4.2.3 Comprehensive analysis | 第38-39页 |
| 4.3 Vertical Analysis on Performance Management Optimization in Electric PowerSupplier S (2012-2014) | 第39-46页 |
| 4.3.1 Optimization initiatives in Bureau S’ performance management from 2012 to 201424 | 第39-40页 |
| 4.3.2 Achievement of KPI for Enterprise S in 2012-2014 | 第40-45页 |
| 4.3.3 Problems existing in performance management of Enterprise S | 第45-46页 |
| 4.4 Horizontal Analysis on Comparison between Enterprise S and R (Initiatives onPerformance Mode Optimization and corresponding KPI change analysis) | 第46-51页 |
| 4.4.1 Financial aspect | 第48页 |
| 4.4.2 Customers’ aspect | 第48-49页 |
| 4.4.3 Learning and development | 第49-51页 |
| 5 SOLUTIONS | 第51-89页 |
| 5.1 Main Idea of Performance Management Mode Optimization | 第51页 |
| 5.2 Specific Measures of Performance Management Mode Optimization in Enterprise S | 第51-89页 |
| 5.2.1 Establish a sound Performance Management Leading Group | 第51-52页 |
| 5.2.2 Optimize KPI management mechanism | 第52-79页 |
| 5.2.3 Setting of the Performance Assessment Cycle | 第79-80页 |
| 5.2.4 Formulation and Signing of Performance Contract | 第80-81页 |
| 5.2.5 Detailed Rules and Regulations for the Performance Assessment | 第81-84页 |
| 5.2.6 Analysis on Performance Assessment Result and Feedback | 第84-85页 |
| 5.2.7 Performance Complaint | 第85页 |
| 5.2.8 Application of performance assessment result | 第85-89页 |
| 6 CONCLUSIONS AND PROSPECT | 第89-91页 |
| 6.1 Conclusions | 第89页 |
| 6.2 Limitation and Prospect | 第89-91页 |
| REFERENCE | 第91-93页 |
| APPENDIX | 第93-119页 |
