| Abstract | 第1-5页 |
| 摘要 | 第5-8页 |
| Chapter One Introduction | 第8-17页 |
| ·The Purpose of the Study | 第8-9页 |
| ·Definition of English Business Letter and English Business Complaint Letter | 第9-11页 |
| ·Significance of the Study | 第11页 |
| ·Methodology | 第11-15页 |
| ·Summary of the Thesis | 第15-17页 |
| Chapter Two Literature Review | 第17-34页 |
| ·Introduction to Appraisal Theory | 第17-18页 |
| ·The Framework of Appraisal Theory | 第18-24页 |
| ·Attitude | 第18-22页 |
| ·Engagement | 第22-23页 |
| ·Graduation | 第23-24页 |
| ·Previous Studies of Appraisal Theory at Home and Abroad | 第24-27页 |
| ·Studies on English Business letters and English Business Complaint Letters | 第27-34页 |
| ·Significance and the General Structure of English Business Complaint Letters | 第27-29页 |
| ·Previous Studies on English Business Letters and English Business Complaint Letters | 第29-34页 |
| ·Previous Studies on English Business Letters | 第29-32页 |
| ·Previous Studies on English Business Complaint Letters | 第32页 |
| ·Summary of Previous Studies on English Business Letters and English Business Complaint Letters | 第32-34页 |
| Chapter Three Textual Analysis of English Business Complaint Letters in the Framework of Appraisal Theory | 第34-55页 |
| ·General Appraisal Analysis of the Texts | 第34-36页 |
| ·Analysis of Attitude Resources | 第36-45页 |
| ·Analysis of Attitude Resources on Affect | 第38-41页 |
| ·Analysis of Attitude Resources on Judgment | 第41-43页 |
| ·Analysis of Attitude Resources on Appreciation | 第43-45页 |
| ·Analysis of Engagement Resources | 第45-51页 |
| ·Analysis of Engagement Resources on Monogloss | 第46页 |
| ·Analysis of Engagement Resources on Heterogloss | 第46-51页 |
| ·Analysis of Heterogloss Resources on Dialogic Contraction | 第47-49页 |
| ·Analysis of Heterogloss Resources on Dialogic Expansion | 第49-51页 |
| ·Analysis of Graduation Resources | 第51-53页 |
| ·Analysis of Graduation Resources on Force | 第51-53页 |
| ·Analysis of Graduation Resources on Focus | 第53页 |
| ·Summary | 第53-55页 |
| Chapter Four Conclusion | 第55-59页 |
| ·Major Findings of the Study | 第55-57页 |
| ·Limitations of the Study | 第57-58页 |
| ·Suggestions for Further Research | 第58-59页 |
| Appendix | 第59-69页 |
| References | 第69-71页 |
| Acknowledgements | 第71页 |
