| 摘要 | 第5-6页 |
| Abstract | 第6页 |
| Abbreviations | 第13-14页 |
| Chapter 1: Introduction | 第14-22页 |
| 1.0 Overview | 第14页 |
| 1.1 Introduction | 第14-17页 |
| 1.2 Research Problem | 第17-18页 |
| 1.3 Research Objectives | 第18-20页 |
| 1.4 Proposed Research Contributions | 第20-22页 |
| Chapter 2: Literature Review | 第22-27页 |
| 2.0 Overview | 第22页 |
| 2.1 Theoretical and Empirical Review | 第22-27页 |
| 2.1.1 The Emotional Labor Concept | 第22-23页 |
| 2.1.2 Positive and Negative Emotional Labor | 第23-25页 |
| 2.1.3 COR Theory the Underlying Mechanism for Emotional Labor | 第25-27页 |
| Chapter 3: Hypotheses Development | 第27-45页 |
| 3.0 Overview | 第27页 |
| 3.1 The Negative Emotional Labor relationship with Surface Acting and Deep Acting | 第27-28页 |
| 3.2 The association of Surface Acting and Deep Acting with Affect | 第28-31页 |
| 3.3 Association of Emotional Labor with Affect, Job Satisfaction, and Work Withdrawal | 第31-35页 |
| 3.3.1 State Positive Affect and State Negative Affect relationship withWell-being | 第31-33页 |
| 3.3.2 Surface Acting and Deep Acting relationship with employee outcomes ofWell-being | 第33-34页 |
| 3.3.3 Mediating Roles of state Positive Affect and state Negative Affect | 第34-35页 |
| 3.4 The Moderating Role of Self-efficacy in Emotional Labor Interactions | 第35-41页 |
| 3.4.1 Surface acting self-efficacy as the boundary condition on surface actingeffects | 第36-38页 |
| 3.4.2 Deep acting self-efficacy the boundary condition on deep acting effects | 第38-41页 |
| 3.5 Mediated Moderation | 第41-45页 |
| 3.5.1 Moderated mediation for Surface Acting | 第41-42页 |
| 3.5.2 Moderated mediation for Deep Acting | 第42-45页 |
| Chapter 4: Research Methods | 第45-56页 |
| 4.0 Overview of Studies | 第45页 |
| 4.1 Study 1: Daily Diary investigations of Surface Acting | 第45-52页 |
| 4.1.1 Research Design and Sample | 第46-47页 |
| 4.1.2 Procedure | 第47-48页 |
| 4.1.3 Measures | 第48-51页 |
| 4.1.4 Analyses | 第51-52页 |
| 4.2 Study 2: Daily Diary investigations of Deep Acting | 第52-56页 |
| 4.2.1 Research Design and Sample | 第52页 |
| 4.2.2 Procedure | 第52-53页 |
| 4.2.3 Measures | 第53-54页 |
| 4.2.4 Analyses | 第54-56页 |
| Chapter 5: Results | 第56-82页 |
| 5.0 Overview | 第56页 |
| 5.1 Results for Study 1 | 第56-70页 |
| 5.1.1 Descriptive Statistics and Correlations | 第56-58页 |
| 5.1.2 Test of Hypotheses | 第58-70页 |
| 5.2 Results for Study 2 | 第70-82页 |
| 5.2.1 Descriptive Statistics and Correlations | 第70页 |
| 5.2.2 Hypotheses Testing | 第70-82页 |
| Chapter 6: Discussion, Implications, and Conclusion | 第82-91页 |
| Discussion | 第82-86页 |
| Strengths and Limitations | 第86-89页 |
| Practical Implications | 第89-90页 |
| Conclusion | 第90-91页 |
| References | 第91-105页 |
| Appendix 1: Questionnaire for Level 2 Variables | 第105-108页 |
| Appendix 2: Questionnaire for Level 1 Variables | 第108-116页 |
| Acknowledgement | 第116-117页 |
| Manuscripts by the author | 第117-119页 |
| 附录 | 第119-120页 |
