| ACKNOWLEDGEMENTS | 第4-5页 |
| ABSTRACT | 第5-6页 |
| 摘要 | 第7-8页 |
| LIST OF ABBREVIATIONS | 第8-19页 |
| 1 Introduction | 第19-23页 |
| 1.1 Background and significance of research | 第19-21页 |
| 1.1.1 Background of research | 第19-20页 |
| 1.1.2 Research objective | 第20页 |
| 1.1.3 Research Significance | 第20-21页 |
| 1.2 Thoughts and methods of research | 第21-23页 |
| 1.2.1 Thoughts of research | 第21页 |
| 1.2.2 Methods of research | 第21-23页 |
| 2 Related theory and literature review | 第23-33页 |
| 2.1 Related research on quality optimization and process management | 第23-25页 |
| 2.1.1 Concept of product quality and production process | 第23页 |
| 2.1.2 Factors that affect quality | 第23-24页 |
| 2.1.3 Concept of process management | 第24页 |
| 2.1.4 Significance of production process management for quality optimization | 第24-25页 |
| 2.2 Diagnostic methods and tools for production process | 第25-29页 |
| 2.2.1 “5WHY”analysis | 第25-26页 |
| 2.2.2 “5W1H” analysis | 第26-27页 |
| 2.2.3 Process analysis tools | 第27-29页 |
| 2.3 Optimization of production process | 第29-33页 |
| 2.3.1 “ECRSI” process optimization principle | 第29-30页 |
| 2.3.2 Standard Operating Procedure (SOP) | 第30页 |
| 2.3.3 Business Process Management (BPM) | 第30-31页 |
| 2.3.4 “5M1E” the six elements of product quality improvement | 第31-33页 |
| 3 Case description | 第33-52页 |
| 3.1 MX Background and development of MX company | 第33-37页 |
| 3.1.1 Background of the company | 第33-34页 |
| 3.1.2 Transformation and development of the company | 第34-36页 |
| 3.1.3 The organization chart of MX company | 第36页 |
| 3.1.4 Structures of products | 第36-37页 |
| 3.2 Major events that impacted the company | 第37-50页 |
| 3.2.1 Large quantity of return caused by wooden handle problems | 第38-44页 |
| 3.2.2 Huge claim caused by product assembly problems | 第44-46页 |
| 3.2.3 Customer complaints caused by rusting problems | 第46-48页 |
| 3.2.4 Refunds caused by product packaging problems | 第48-50页 |
| 3.3 Summary of the Chapter | 第50-52页 |
| 4 Case analysis | 第52-66页 |
| 4.1 Design and implementation of the interview | 第52-53页 |
| 4.1.1 The choice of interviewee | 第52-53页 |
| 4.1.2 Design of the interview outline | 第53页 |
| 4.1.3 Implementation of the interview | 第53页 |
| 4.2 Organization and summary of the interview | 第53-63页 |
| 4.2.1 Organization and summary of wooden handle problems | 第54-58页 |
| 4.2.2 Organization and summary of assembly and metal processing problems | 第58-61页 |
| 4.2.3 Organization and summary of rusting problems | 第61-63页 |
| 4.3 Summary of the causes of quality problems | 第63-66页 |
| 5 ECRSI analysis and suggestions on optimization of current production processes . | 第66-78页 |
| 5.1 Current production flow chart | 第66-67页 |
| 5.2 ECRSI analysis on current production process | 第67-71页 |
| 5.2.1 Analysis of wood handle production process | 第67-69页 |
| 5.2.2 Analysis of metal processing process | 第69-70页 |
| 5.2.3 Analysis of assembling and packaging process | 第70-71页 |
| 5.3 Suggestions on production process optimization based on ECRSI | 第71-78页 |
| 5.3.1 Suggestions on wood handle production process optimization | 第71-74页 |
| 5.3.2 Suggestions on metal processing production process optimization | 第74-75页 |
| 5.3.3 Suggestions on assembling and packaging production process optimization | 第75-78页 |
| 6 Effects of production process optimization | 第78-86页 |
| 6.1 Quality improvements and economic benefits brought by production process optimization | 第78-83页 |
| 6.1.1 Quality improvements of wooden handles | 第78-79页 |
| 6.1.2 Quality improvements on metal processing | 第79-80页 |
| 6.1.3 Quality improvements on assembling and packaging | 第80-82页 |
| 6.1.4 Economic benefits brought by process optimization | 第82-83页 |
| 6.2 Unsolved problems after production process optimization | 第83-84页 |
| 6.2.1 Problem high turn-over rate of staff | 第83页 |
| 6.2.2 Problem of unstable quality from suppliers | 第83-84页 |
| 6.2.3 Problem of improving overall management skills | 第84页 |
| 6.3 New problems brought by production process optimization | 第84-86页 |
| 6.3.1 The rising of HR costs | 第84页 |
| 6.3.2 The expenses of equipment | 第84-86页 |
| 7 Limitations and future studies | 第86-89页 |
| 7.1 Conclusions | 第86-87页 |
| 7.2 Limitations of the paper | 第87页 |
| 7.3 Future studies | 第87-89页 |
| REFERENCES | 第89-92页 |
| APPENDIX 1 | 第92-95页 |
| APPENDIX 2 | 第95-109页 |
