| ACKNOWLEDGEMENTS | 第4-5页 |
| ABSTRACT | 第5-6页 |
| 摘要 | 第7-8页 |
| LIST OF ABBREVIATIONS | 第8-17页 |
| 1 INTRODUCTION | 第17-23页 |
| 1.1 Research background | 第17-19页 |
| 1.2 Research meanings | 第19-20页 |
| 1.3 Research objectives | 第20-21页 |
| 1.4 Research methods | 第21页 |
| 1.4.1 Literature review | 第21页 |
| 1.4.2 Case study | 第21页 |
| 1.5. Research framework | 第21-23页 |
| 2 LITERATURE REVIEW | 第23-40页 |
| 2.1. The definition and related researches of employee satisfaction | 第23-27页 |
| 2.1.1. The definition of employee satisfaction | 第23-24页 |
| 2.1.2. Related researches of employee satisfaction | 第24-27页 |
| 2.2. Researches of influence factors | 第27-33页 |
| 2.3. Theory basis of employee satisfaction | 第33-35页 |
| 2.4. Research of measurement of employee satisfaction | 第35-37页 |
| 2.4.1. Measurement methods | 第35-36页 |
| 2.4.2 Measuring tools | 第36-37页 |
| 2.5. Summary of the ways to improve job satisfaction | 第37-40页 |
| 3 CASE DESCRIPTIONS | 第40-49页 |
| 3.1. Profile of X Company | 第40-42页 |
| 3.2. Overview of the transit warehouse | 第42-49页 |
| 3.2.1. Distribution of transit warehouse | 第43-44页 |
| 3.2.2. Organizational structure of transit warehouse | 第44页 |
| 3.2.3. Staff of Transit warehouse | 第44-45页 |
| 3.2.4. Characteristics and problems of the posts of transit warehouse | 第45-49页 |
| 4 CASE ANALYSIS | 第49-67页 |
| 4.1. Survey objectives | 第49页 |
| 4.2. Connotation and function of Minnesota satisfaction short scale | 第49-51页 |
| 4.3. Conduct survey and questionnaire collection | 第51页 |
| 4.4. Results statistics | 第51-56页 |
| 4.4.1. Overall satisfaction situation | 第51-53页 |
| 4.4.2. Satisfaction of each dimension | 第53-56页 |
| 4.5. Results analysis | 第56-62页 |
| 4.5.1. Regression analysis of each dimension on overall satisfaction | 第58-60页 |
| 4.5.2. Regression factors in this dimension’s satisfaction | 第60-62页 |
| 4.6. Find out the specific reasons of dissatisfaction through interview | 第62-67页 |
| 4.6.1. The ratio of income to workload | 第63-64页 |
| 4.6.2. Opportunities for job promotion | 第64-65页 |
| 4.6.3. Stability of work | 第65页 |
| 4.6.4. Working conditions and environment | 第65-67页 |
| 5 POLICIES AND SUGGESTIONS | 第67-79页 |
| 5.1. Establish a scientific salary and welfare system | 第67-70页 |
| 5.1.1. Provide attractive salary welfare | 第67-68页 |
| 5.1.2. Establish scientific salary, bonus and welfare system | 第68-69页 |
| 5.1.3. Establish perfect performance assessment mechanism | 第69-70页 |
| 5.2. Provide sound career management | 第70-73页 |
| 5.2.1. Provide smooth promotion channels | 第70-71页 |
| 5.2.2. Value employee training | 第71-73页 |
| 5.3. Transfer position based on employees’ willingness | 第73-75页 |
| 5.3.1. Set rationalized and rich posts | 第73-74页 |
| 5.3.2. Multiple rotation system | 第74-75页 |
| 5.4. Enhance cultural construction and environment in transit warehouse | 第75-79页 |
| 5.4.1. Enhance communication between transit warehouse and employees | 第75-76页 |
| 5.4.2. Enrich the life of transit warehouse employees in X Company | 第76-77页 |
| 5.4.3. Provide transit warehouse employees with communication platform | 第77页 |
| 5.4.4. Give more love to transit warehouse employees | 第77-79页 |
| 6 RESEARCH CONCLUSIONS | 第79-80页 |
| Conclusions | 第79-80页 |
| REFERENCES | 第80-83页 |
| Appendix 1 Employee Job Satisfaction Questionnaire | 第83-86页 |
| Appendix 2 Interview Outline | 第86页 |
