| Acknowledgements | 第1-5页 |
| 摘要 | 第5-6页 |
| Abstract | 第6-9页 |
| List of Tables and Figures | 第9-10页 |
| Chapter 1: INTRODUCTION | 第10-15页 |
| ·Research Background | 第10-12页 |
| ·Research Significance | 第12-13页 |
| ·Thesis Overview | 第13-15页 |
| Chapter 2: LITERATURE REVIEW | 第15-26页 |
| ·Organizational culture and leadership | 第15-18页 |
| ·Multinational Corporation | 第18-26页 |
| ·Definitions of Multinational Corporations | 第18-19页 |
| ·Conceptualization of Control in MNCs: An Agency Theory Model of Foreign Subsidiary Control | 第19-23页 |
| ·Language policies in MNCs | 第23-26页 |
| Chapter 3: METHODOLOGY | 第26-32页 |
| ·Research questions | 第26页 |
| ·Study Approach | 第26-29页 |
| ·Ethnography | 第26-27页 |
| ·Participant Observation | 第27-29页 |
| ·Data Collection | 第29-32页 |
| Chapter 4: A TALE OF A CHINESE SUBSIDIARY: U-TECH | 第32-46页 |
| ·Case Presentation | 第32-33页 |
| ·The Emergence of Communication Barriers in U-Tech Shanghai | 第33-35页 |
| ·U-Tech’ Strategic Orientation: Building a Corporate English Environment in U-Tech Shanghai Subsidiary | 第35页 |
| ·HRM Strategies at U-Tech Shanghai | 第35-46页 |
| ·Selective Recruitment | 第35-36页 |
| ·Language policies proposed and implemented | 第36-43页 |
| ·English-Only Friday | 第36-39页 |
| ·English Corner | 第39-40页 |
| ·English Video Watching | 第40-41页 |
| ·Meeting Supervision | 第41-42页 |
| ·U-Tech’s English Talent Show | 第42-43页 |
| ·English Language Training Courses | 第43-44页 |
| ·English Performance Appraisal | 第44-46页 |
| Chapter 5: WHAT TO MAKE OF U-TECH SHANGHAI? | 第46-66页 |
| ·The First Round of Interviews and Results Yielded | 第46-49页 |
| ·The Questionnaire and Results Yielded | 第49-52页 |
| ·Interviews with the General Manager and the HR Manager | 第52-54页 |
| ·Second Round of Interviews and Results Yielded | 第54-58页 |
| ·Discussion: U-Tech’s English Program and the Subsidiary Culture | 第58-62页 |
| ·U-Tech’s Parent Cultural Control | 第58-60页 |
| ·U-Tech Shanghai’s Local Cultural Constraints | 第60-62页 |
| ·Homogeneity of Subsidiary Workforce and Strong Cohesiveness | 第60-61页 |
| ·Problematic Strategy Implementation | 第61-62页 |
| ·A Theory: Why things happen the way they do?-An Intercultural perspective | 第62-66页 |
| Chapter 6: CONCLUSIONS | 第66-71页 |
| ·Summary | 第66-67页 |
| ·Suggestions, Limitations, and Implications for Future Research | 第67-71页 |
| References | 第71-77页 |
| Appendix 1 | 第77-78页 |
| Appendix 2 | 第78-80页 |
| Appendix 3 | 第80-81页 |
| Appendix 4 | 第81-82页 |
