| Acknowledgement | 第1-5页 |
| Abstract | 第5-6页 |
| 摘要 | 第6-10页 |
| Chapter 1 Introduction | 第10-22页 |
| ·The Flourishing Development of Huangshan Tourism | 第10-13页 |
| ·The Development of the Tourist Industry in China | 第10-11页 |
| ·The Development of the Tourist Industry in Huangshan | 第11-13页 |
| ·The Concept and Function of Foreign-related Tour Guides | 第13-16页 |
| ·The Concept of Foreign-related Tour Guides | 第13-14页 |
| ·The Function of Foreign-related Tour Guides | 第14-16页 |
| ·The Necessity and Importance of the Intercultural Training for Huangshan Foreign-related Tour Guides | 第16-20页 |
| ·The Necessity of Intercultural Training for Tour Guides in Huangshan | 第16-19页 |
| ·The Importance of Intercultural Training for Tour Guides in Huangshan | 第19-20页 |
| ·Significance and Structure of the Thesis | 第20-22页 |
| ·Significance of the Research | 第20页 |
| ·Structure of the Thesis | 第20-22页 |
| Chapter 2 Literature Review | 第22-52页 |
| ·Intercultural Communication Competence (ICC) | 第22-27页 |
| ·The Concept and Component of ICC | 第22-25页 |
| ·The Models of ICC | 第25-27页 |
| ·Tour Guides’ Intercultural Communication Competence (TCC) | 第27-38页 |
| ·The Concept and Component of TCC | 第28-33页 |
| ·The Models of TCC | 第33-38页 |
| ·Intercultural Training (ICT) | 第38-45页 |
| ·Intercultural Training Methods | 第38-40页 |
| ·Intercultural Training Design | 第40-45页 |
| ·Tour Guides’ Intercultural Training (TICT) | 第45-52页 |
| ·Tour Guides’ Intercultural Training Methods | 第45-50页 |
| ·Tour Guides’ Intercultural Training Design | 第50-52页 |
| Chapter 3 Methodology | 第52-58页 |
| ·Methodology of the Research | 第52-56页 |
| ·Quantitative Questionnaires | 第52-54页 |
| ·Qualitative Interviews | 第54-55页 |
| ·Reliability and Validity | 第55-56页 |
| ·Research Questions and Hypotheses | 第56-58页 |
| ·Research Questions | 第56-57页 |
| ·Research Hypotheses | 第57-58页 |
| Chapter 4 Pre-training Design | 第58-67页 |
| ·Analysis of Demographics of Tour Guides | 第58-60页 |
| ·Analysis of 8 Factors in BASIC Model | 第60-67页 |
| Chapter 5 Intercultural Training Program | 第67-84页 |
| ·Need Analysis | 第67-69页 |
| ·The Information Acquired from Tour Guide Interviews | 第67-68页 |
| ·The Information Acquired from Tourist Interviews | 第68-69页 |
| ·Training Objectives | 第69-70页 |
| ·General Objectives | 第69页 |
| ·Specific Goals | 第69-70页 |
| ·Activities and Sequencing | 第70-82页 |
| ·First Day Training | 第70-73页 |
| ·Second Day Training | 第73-80页 |
| ·Third Day Training | 第80-82页 |
| ·Debriefing and Feedback | 第82-84页 |
| Chapter 6 Post-training Evaluation | 第84-91页 |
| ·Analysis of 8 Factors in BASIC Model Again | 第84-89页 |
| ·Analysis of the Evaluation Interviews | 第89-91页 |
| Chapter 7 Conclusions | 第91-94页 |
| ·Summary of the Thesis | 第91页 |
| ·Limitations of the Research | 第91-93页 |
| ·Implications for Further Studies | 第93-94页 |
| References | 第94-99页 |
| Appendix 1 Questionnaire on Behavioral Assessment Scale for Intercultural Communication | 第99-106页 |
| Appendix 2 Chinese Version of Questionnaire on BASIC | 第106-111页 |
| Appendix 3 Interview Questions for Foreign-Related Tour Guides of Huangshan in Need Analysis | 第111-112页 |
| Appendix 4 Interview Questions for Foreign Tourists to Huangshan in Need Analysis | 第112-113页 |
| Appendix 5 English Tour Guide Commentary of Huangshan Scenic Spot | 第113-115页 |
| Appendix 6 Interview Questions for Foreign Tourists to Huangshan in Post-training Evaluation | 第115-116页 |
