| ACKNOWLEDGEMENTS | 第4-5页 |
| ABSTRACT | 第5-6页 |
| 摘要 | 第7-19页 |
| 1. Introduction | 第19-26页 |
| 1.1 Research Background | 第19-20页 |
| 1.2 Research Questions and Its Significance | 第20-24页 |
| 1.2.1 Research Questions | 第20-21页 |
| 1.2.2 Theoretical Significance | 第21-22页 |
| 1.2.3 Practical Significance | 第22-24页 |
| 1.3 Research Content and Outline | 第24-26页 |
| 1.3.1 Research Content | 第24页 |
| 1.3.2 Research Outline | 第24-26页 |
| 2. Literature Review | 第26-53页 |
| 2.1 A Brief Introduction to Psychological Contract | 第26-41页 |
| 2.1.1 A Definition Analysis of Psychological Contract | 第26-28页 |
| 2.1.2 Formation of Psychological Contract | 第28-30页 |
| 2.1.3 Features of Psychological Contract | 第30-31页 |
| 2.1.4 Psychological Contract Contents | 第31-34页 |
| 2.1.5 Psychological Contract Violation | 第34-35页 |
| 2.1.6 Studies of Psychological Contract at home and abroad | 第35-41页 |
| 2.2 Review of Some Related Theories | 第41-44页 |
| 2.2.1 Social Exchange Theory | 第41-42页 |
| 2.2.2 The two-factor theory | 第42-43页 |
| 2.2.3 Hierarchical Need Theory | 第43-44页 |
| 2.3 Concepts and Features of Team and Team Management | 第44-53页 |
| 2.3.1 The Concept of Team | 第44-45页 |
| 2.3.2 Features of Team | 第45-48页 |
| 2.3.3 Features of the High-Performance Team | 第48-50页 |
| 2.3.4 Team Management Concept and Configuration Principle | 第50-53页 |
| 3. Human Resource Management in the Shared Service Center of D Company | 第53-62页 |
| 3.1 Brief Introduction of the Shared Service Center of D Company | 第53-56页 |
| 3.1.1 Development of the Shared Service Center of D Company | 第53-54页 |
| 3.1.2 Organizational Structure in the Shared Service Center of D Company | 第54-55页 |
| 3.1.3 Introduction of Talents in the Shared Service Center of D Company | 第55-56页 |
| 3.2 Team Structure Features in the Shared Service Center of D Company | 第56-58页 |
| 3.2.1 Team Members Quality in the Shared Service Center of D Company | 第56页 |
| 3.2.2 Team Members Psychology in the Shared Service Center of D Company | 第56-57页 |
| 3.2.3 Team Structure in the Shared Service Center of D Company | 第57-58页 |
| 3.3 Team Management Problems and the Solutions in the Shared Service Centerof D Company | 第58-62页 |
| 4. Psychological Contract Contents and Features in the Shared Service Center of D Company | 第62-96页 |
| 4.1 Questionnaire Design | 第62-63页 |
| 4.1.1 Questionnaire Subjects | 第62-63页 |
| 4.1.2 Questionnaire Steps | 第63页 |
| 4.2 Preliminary Study before writing the formal questionnaire | 第63-65页 |
| 4.2.1 Interviews with staff from different teams | 第63-64页 |
| 4.2.2 Open questionnaires | 第64-65页 |
| 4.2.3 Classification, revision and consolidation of Projects | 第65页 |
| 4.3 Sample Sturcture and Reliability and Validity Analysis of the Questionnarire | 第65-67页 |
| 4.3.1 Sample Structure | 第65-66页 |
| 4.3.2 Reliability and validity analysis of the questionnaire | 第66-67页 |
| 4.4 Descriptive Analysis of Sample Database | 第67-69页 |
| 4.4.1 Description of subjects | 第67-69页 |
| 4.5 Variance analysis of difference types | 第69-96页 |
| 4.5.1 Variance analysis of gender | 第69-72页 |
| 4.5.2 Variance analysis of age | 第72-75页 |
| 4.5.3 Variance analysis of marital status | 第75-78页 |
| 4.5.4 Variance analysis of working experience | 第78-81页 |
| 4.5.5 Variance analysis of education | 第81-84页 |
| 4.5.6 Variance analysis of difference positions | 第84-87页 |
| 4.5.7 Variance analysis of difference levels of salary | 第87-96页 |
| 5. Analysis of Team Management Strategies of the Shared Service Center of D Company | 第96-106页 |
| 5.1 Analysis of Team Management Strategies | 第96-103页 |
| 5.1.1 Team Culture Cultivation and Communication Efficiency | 第96-97页 |
| 5.1.2 Incentives to Enhance Team Performance | 第97-101页 |
| 5.1.3 Rational Team Members Management | 第101-103页 |
| 5.2 Analysis of Team Optimization Management Strategies | 第103-106页 |
| 5.2.1 Integrated Management Methods | 第103-104页 |
| 5.2.2 Step-wise Management Contents | 第104-105页 |
| 5.2.3 Scientific Performance Appraisal | 第105-106页 |
| 6. Conclusions | 第106-109页 |
| 6.1 Conclusions and prospects of the study | 第106-107页 |
| 6.2 Limitations of the study | 第107页 |
| 6.3 Suggestions for further exploration | 第107-109页 |
| REFERENCE | 第109-112页 |
| 中文部分 | 第109-110页 |
| 英文部分 | 第110-112页 |
| APPENDIX | 第112-114页 |
