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CE呼叫中心一线员工的招聘管理研究

ACKNOWLEDGEMENTS第4-5页
ABSTRACT第5页
摘要第6-7页
LIST OF ABBREVIATIONS第7-16页
1 Introduction第16-23页
    1.1 Background of Selected Topic第16-17页
    1.2 Research Objectives第17-18页
    1.3 Significance of the Research第18-19页
    1.4 Research Methods第19-20页
        1.4.1 Literature Review第19页
        1.4.2 Interview第19-20页
        1.4.3 Case Study第20页
    1.5 Research Structure and Content第20-23页
2 Literature Review第23-40页
    2.1 Basic concepts第23-24页
        2.1.1 Recruitment Demand第23页
        2.1.3 Employee Turnover Rate第23-24页
        2.1.4 Interns第24页
        2.1.5 Pre-job Training第24页
    2.2 The Related Theory of Human Resource Management第24-33页
        2.2.1 The Theory of Strategic Human Resource Management第24-27页
        2.2.2 Models of Human Resource Management第27-33页
    2.3 The Related Theoretical Basis of Recruitment第33-37页
        2.3.1 Competency Theories and Model第33-34页
        2.3.2 Person-post fit theory第34-36页
        2.3.3 Recruitment Principle第36-37页
    2.4 The Related Research on Stability of Employees第37-40页
        2.4.1 Psychological Field Theory第37-38页
        2.4.2 Mowbray Model第38页
        2.4.3 Flamholtz Replacement Cost Model第38-39页
        2.4.4 Domestic Related Research of Employees turnover第39-40页
3 Case Description第40-59页
    3.1 Company Profile第40-41页
    3.2 Organization System第41-43页
    3.3 Human Recourse Status of HLCS第43-44页
    3.4 Recruiting Management System第44-47页
        3.4.1 Recruiting Procedure of HLCS第44-46页
        3.4.2 Responsibility of Recruitment Team第46-47页
        3.4.3 Responsibility of Business Department第47页
    3.5 Research on Recruiting Management Problems of HLCS第47-59页
        3.5.1 Interview Design第47-49页
        3.5.2 Interview Arrangement and Content第49-51页
        3.5.3 Interview Result第51-55页
        3.5.4 Recruiting Management Problems of HLCS第55-59页
4 Case Analysis第59-77页
    4.1 Analysis on Recruiting Management System第59-61页
        4.1.1 Analysis on Leading Function of System第59-60页
        4.1.2 Analysis on Planning of Recruiting第60-61页
    4.2 Analysis on Effectiveness of Recruiting Process第61-66页
        4.2.1 Analysis on Recruitment Chanel第62-65页
        4.2.2 Analysis on Professional Skill of Interviewer第65-66页
    4.3 Analysis on Recruiting Result第66-77页
        4.3.1 Analysis of Recruiting Result Effective第67-72页
        4.3.2 Analyses on the Stability of HLCS第72-77页
5 Improving Countermeasures第77-89页
    5.1 Optimize Recruiting Management system Basis on Competency Model第77-80页
        5.1.1 Have a Role in Strategic Partner of Business Department第77-78页
        5.1.2 Establish Recruiting Assessment Mechanism第78-79页
        5.1.3 Set up Competence Model for HLCS for HR Recruitment第79-80页
    5.2 Strengthen the Recruiting Process Control第80-85页
        5.2.1 Optimize the recruitment channel第80-84页
        5.2.2 Enhance the Level of Professionalism of the Interviewer第84-85页
    5.3 Enhance the Effectiveness in Recruiting Result第85-89页
        5.3.1 Establish Cost Control Mechanism第85页
        5.3.2 Control and Reduce the Employee turnover第85-89页
6 Conclusion and Research Prospects第89-91页
    6.1 Conclusion第89页
    6.2 Limitations第89页
    6.3 Research Prospect第89-91页
REFERENCES第91-94页
APPENDIX第94-103页
    Appendix 6.1第94-96页
    Appendix 6.2第96-98页
    Appendix 6.3第98-99页
    Appendix 6.4第99-100页
    Appendix 6.5第100-101页
    Appendix 6.6第101-102页
    Appendix 6.7第102-103页

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