| ACKNOWLEDGEMENTS | 第4-5页 |
| ABSTRACT | 第5页 |
| 摘要 | 第6-7页 |
| LIST OF ABBREVIATIONS | 第7-16页 |
| 1 Introduction | 第16-22页 |
| 1.1 Research Background | 第16-18页 |
| 1.2 Research meaning | 第18页 |
| 1.3 Research methods and technology road map | 第18-22页 |
| 2 Literature Review | 第22-29页 |
| 2.1 Basis Concept of Performance Management | 第22-23页 |
| 2.2 Fu Ya He and Xu Yu Lin's theory on Performance Management System | 第23-24页 |
| 2.2.1 Performance Management System | 第23页 |
| 2.2.2 Performance Management Progress System | 第23-24页 |
| 2.3 Summarize Performance Management Methods | 第24-29页 |
| 2.3.1 Peter Drunker's Management by Objectives | 第24-25页 |
| 2.3.2 Key Performance Indicator (KPI), Derived from Laurence J.Peter | 第25-26页 |
| 2.3.3 Robert S.Kaplan & David P.Norton's Balanced Scorecard Method | 第26-29页 |
| 3 Case Description of ABC Airport Group Enterprise | 第29-34页 |
| 3.1 Present Situation of Performance Management System | 第29-30页 |
| 3.2 Based on the Performance Index of the Original Plans | 第30-31页 |
| 3.3 Based on performance coaching | 第31-32页 |
| 3.4 Based on performance evaluation | 第32-33页 |
| 3.5 Based on performance feedback | 第33-34页 |
| 4 Cases analyses of ABC Airport Group Enterprise | 第34-38页 |
| 5 Solutions | 第38-78页 |
| 5.1 The design purpose of principles and ideas of performance management | 第38-44页 |
| 5.1.1 The design purpose of performance management | 第38-39页 |
| 5.1.2 Design principles of Performance management | 第39-41页 |
| 5.1.3 The design solutions of Performance management system | 第41-44页 |
| 5.2 Strategy and Target Decomposition | 第44-50页 |
| 5.2.1 Confirm Enterprise Strategic Objectives | 第44-46页 |
| 5.2.2 Strategic indexes decomposition | 第46-50页 |
| 5.3 Performance plans and index system structure | 第50-61页 |
| 5.3.1 Performance plans | 第50-52页 |
| 5.3.2 Performance management index design | 第52-61页 |
| 5.4 Performance appraisal | 第61-71页 |
| 5.4.1 Appraisal scale | 第61-64页 |
| 5.4.2 The appraisal result, levels of determining and examination cycle | 第64-68页 |
| 5.4.3 Performance management process | 第68-71页 |
| 5.5 Performance management of feedback and application | 第71-78页 |
| 5.5.1 Performance interview | 第71-72页 |
| 5.5.2 Performance improvement plan | 第72-73页 |
| 5.5.3 Appeal | 第73-74页 |
| 5.5.4 Performance management results of application | 第74-78页 |
| 6 Summary and prospect | 第78-80页 |
| 6.1 The main work of this essay | 第78-79页 |
| 6.2 Further research direction | 第79-80页 |
| REFERENCES | 第80-82页 |
