| ACKNOWLEDGEMENTS | 第4-5页 |
| ABSTRACT | 第5页 |
| 摘要 | 第7-16页 |
| Chapter 1 Introduction | 第16-21页 |
| 1.1 Research background | 第16-17页 |
| 1.2 Purpose and significance of research | 第17-18页 |
| 1.3 Research methods | 第18-19页 |
| 1.4 The overall framework of the study and the main technical route | 第19-21页 |
| 1.4.1 The overall framework of the study | 第19-20页 |
| 1.4.2 The main technical route of the study | 第20-21页 |
| Chapter 2 Literature review | 第21-36页 |
| 2.1 Definition of performance | 第21页 |
| 2.2 Performance management | 第21-23页 |
| 2.3 Performance appraisal | 第23-25页 |
| 2.3.1 Definition of performance appraisal | 第23页 |
| 2.3.2 Performance appraisal process | 第23-25页 |
| 2.4 Commercial bank common performance appraisal methods and related theories | 第25-32页 |
| 2.4.1 Commercial Bank Common Performance Assessment Method | 第25-31页 |
| 2.4.2 Commercial Bank Performance Assessment Theory | 第31-32页 |
| 2.5 Research status at home and abroad | 第32-36页 |
| 2.5.1 Research on Performance Evaluation of Foreign Commercial Banks | 第33页 |
| 2.5.2 Research on Performance Evaluation of Domestic Commercial Banks | 第33-35页 |
| 2.5.3 Literature Review | 第35-36页 |
| Chapter 3 Case description | 第36-62页 |
| 3.1 Basic status of Branch G in Bank of China | 第36-40页 |
| 3.1.1 Basic Overview of Branch G in Bank of China | 第36页 |
| 3.1.2 Analysis on the Status Quo of Department D of Branch G in Bank of China | 第36-40页 |
| 3.2 Performance appraisal system of Department D of Branch G in Bank of China | 第40-51页 |
| 3.3 Questionnaire for Performance Management Effect | 第51-55页 |
| 3.3.1 Background and methods of questionnaire survey | 第51-52页 |
| 3.3.2 Results and Analysis of Questionnaire | 第52-55页 |
| 3.4 Problems existing in performance management | 第55-62页 |
| Chapter 4 Analysis of the Causes of Case Performance Management | 第62-71页 |
| 4.1 Increased competitiveness between banks and simplistic pursuit of profit target | 第62-63页 |
| 4.2 The regular rotation of chief will influence the implementation of strategy | 第63-64页 |
| 4.3 Leaders have little emphasis on performance management and awareness | 第64-66页 |
| 4.4 Not enough promotion of strategic objective, and assessment implementation isdivorced from strategy | 第66-67页 |
| 4.5 Performance management system is not perfect | 第67-71页 |
| Chapter 5 Suggestions on Improvement of Case Performance Management | 第71-75页 |
| 5.1 Change management ideas and add non-financial indicators properly | 第71页 |
| 5.2 Connect the regular rotation system of top leaders with performance management | 第71-72页 |
| 5.3 Unify the ideas of managers from departments at different levels | 第72页 |
| 5.4 Create strategic direction for performance management | 第72-73页 |
| 5.5 Improve the performance management system | 第73-75页 |
| Chapter 6 Conclusion and Prospect | 第75-77页 |
| 6.1 Conclusions | 第75页 |
| 6.2 Limitations of Research | 第75-76页 |
| 6.3 Future Research Prospect | 第76-77页 |
| Reference | 第77-79页 |
| Appendix 1 | 第79-84页 |
| Appendix 2 | 第84-87页 |
