| ENGLISH ABSTRACT | 第6-7页 |
| CHINESE ABSTRACT | 第8-10页 |
| ACKNOWLEDGEMENTS | 第10-18页 |
| TRANSCRITION SYMBOLS | 第18-20页 |
| CHAPTER ONE INTRODUCTION | 第20-28页 |
| 1.1 Significance of the present study | 第21-23页 |
| 1.2 Research methodology | 第23-26页 |
| 1.2.1 Conversation analysis | 第23-25页 |
| 1.2.2 Data collection | 第25-26页 |
| 1.3 Research contents and research questions | 第26-27页 |
| 1.4 Research objectives | 第27-28页 |
| CHAPTER TWO LITERATURE REVIEW | 第28-33页 |
| 2.1 Studies on talk at work | 第28-31页 |
| 2.1.1 Institutional interaction | 第28-29页 |
| 2.1.2 Power asymmetry | 第29-31页 |
| 2.2 Studies on radio consultations | 第31-33页 |
| CHAPTER THREE THEORETICAL FRAMEWORK | 第33-38页 |
| 3.1 Conversation analysis | 第33-36页 |
| 3.1.1 Conversation analysis | 第33-34页 |
| 3.1.2 Talk at work | 第34-36页 |
| 3.2 Turn design | 第36页 |
| 3.3 Sequential organization | 第36-38页 |
| 3.3.1 Preference & non-preference organization | 第37-38页 |
| CHAPTER FOUR OVERALL STRUCTURE OF RADIO CONSULTATION CONVERSATION | 第38-74页 |
| 4.1 The holistic structure of host-caller conversations | 第38-46页 |
| 4.1.1 The holistic structure | 第38-45页 |
| 4.1.2 Purpose and overall structure of the host-caller conversations | 第45-46页 |
| 4.2 Beginning of the radio consultation | 第46-51页 |
| 4.2.1 Ways to open the conversation | 第46-50页 |
| 4.2.2 Comparison of the beginning of radio consultation conversation with everyday conversation | 第50-51页 |
| 4.3 Problem statement stage | 第51-74页 |
| 4.3.1 Positioning of the problem statement stage | 第53-56页 |
| 4.3.2 The characteristics of the caller’s problem statement | 第56-68页 |
| 4.3.4 Ways of callers’ statement | 第68-70页 |
| 4.3.5 Completion of callers’ problem statement | 第70-71页 |
| 4.3.6 Conclusion | 第71-74页 |
| CHAPTER FIVE INTEGRAL STRUCTURE OF RADIO CONSULTATIONCONVERSATIONS–INQUIRY | 第74-84页 |
| 5.1 Introduction | 第75-77页 |
| 5.2 Inquiry and question design | 第77-79页 |
| 5.2.1 Positioning of the inquiry stage | 第77-78页 |
| 5.2.2 The importance of question design | 第78-79页 |
| 5.3 The influence of question types on callers’ responses | 第79-82页 |
| 5.3.1 An analysis of the type of hosts’ questions | 第79-80页 |
| 5.3.2 The influence of question types on callers’ responses | 第80-82页 |
| 5.4 Conclusion | 第82-84页 |
| CHAPTER SIX OVERALL STRUCTURE OF THE RADIO CONSULTATIONCONVERSATION–SUGGESTION PROVIDING AND ENDING | 第84-107页 |
| 6.1 Suggestions giving | 第84-85页 |
| 6.2 Suggestions giving and caller’s response | 第85-97页 |
| 6.2.1 The way the hosts give advice | 第85-90页 |
| 6.2.2 Response of callers to hosts’ advice | 第90-97页 |
| 6.3 Ending | 第97-105页 |
| 6.3.1 Identification of the end stage | 第98-100页 |
| 6.3.2 Interaction of the ending | 第100-105页 |
| 6.4 Conclusion | 第105-107页 |
| CHAPTER SEVEN CONCLUSION | 第107-111页 |
| 7.1 Research findings | 第107-110页 |
| 7.2 Limitations of the present research and suggestions for further studies | 第110-111页 |
| REFERENCES | 第111-114页 |
| PUBLICATIONS | 第114-115页 |
| PERSONAL PROFILE | 第115-116页 |
