| 摘要 | 第1-9页 |
| ABSTRACT | 第9-15页 |
| Table of Contents | 第15-21页 |
| List of Tables | 第21-22页 |
| List of Figures | 第22-23页 |
| Chapter One Introduction | 第23-45页 |
| ·Rationale of the Study | 第24-29页 |
| ·Objectives of the Study | 第29-30页 |
| ·Data and Methodology | 第30-42页 |
| ·Criteria for Selecting Data | 第30-38页 |
| ·Emotion Talks and Emotional Talks | 第31-35页 |
| ·Complaining | 第35-38页 |
| ·Data Collection and Description | 第38-41页 |
| ·Method for Analysis | 第41-42页 |
| ·Overview of the Chapters | 第42-44页 |
| ·Summary | 第44-45页 |
| Chapter Two Literature Review | 第45-109页 |
| ·Introduction | 第45-46页 |
| ·Approaches to the Study of Language and Emotion | 第46-70页 |
| ·The Cognitive Linguistic Approach | 第47-52页 |
| ·The Linguistic Anthropological Approach | 第52-56页 |
| ·The Psycholinguistic Approach | 第56-59页 |
| ·The Sociolinguistic Approach | 第59-61页 |
| ·The Computational Linguistic Approach | 第61-65页 |
| ·The Pragmatic Approach | 第65-70页 |
| ·Theories about Framing | 第70-79页 |
| ·Bateson's Framing Theory | 第70-71页 |
| ·Goffman's Framing Theory | 第71-76页 |
| ·Footing | 第72-73页 |
| ·Framing | 第73-76页 |
| ·The Interactions between Interactive Frames and Knowledge Schemas | 第76-79页 |
| ·Realm of the Stance Studies | 第79-97页 |
| ·Definitions of Stance | 第79-83页 |
| ·Types of Stance | 第83-85页 |
| ·The Lexico-grammatical Studies of Stance | 第85-91页 |
| ·The Sociolinguistic Studies of Stance | 第91-94页 |
| ·The Pragmatic Studies of Stance | 第94-97页 |
| ·Complaint Research | 第97-107页 |
| ·Complaint Research Abroad | 第98-105页 |
| ·Relevant Research on Emotions in Complaints | 第98-100页 |
| ·Other Enlightening Research on Complaints | 第100-105页 |
| ·Complaint Research in China | 第105-107页 |
| ·Summary | 第107-109页 |
| Chapter Three Theoretical Framework | 第109-152页 |
| ·Introduction | 第109-110页 |
| ·The Social Dimensions of Emotional Utterances | 第110-118页 |
| ·The Social Nature of Emotions | 第110-115页 |
| ·Emotional Utterances as Social Acts | 第115-118页 |
| ·Framing:An Evaluative Act of Alignment or Disalignment | 第118-120页 |
| ·Stancetaking:Evaluation, Positioning, and Alignment | 第120-133页 |
| ·Some Preliminary Remarks on Stance | 第120-122页 |
| ·Principles of Stance | 第122-124页 |
| ·Contextualization of Stance | 第124-128页 |
| ·Du Bois's Stance Triangle | 第128-133页 |
| ·Style and Social Identity as Patterns of Stance | 第133-148页 |
| ·Style as A Pattern of Stance | 第133-143页 |
| ·The Traditional Sociolinguistic View about Style | 第134-136页 |
| ·A New Sociolinguistic Perspective on Affinities between Style and Stance | 第136-138页 |
| ·Indexing Social Identities in Terms of Style and Style-shifting | 第138-143页 |
| ·Social Identity:Cumulation of Stances | 第143-148页 |
| ·Definition and Features of Social Identity | 第143-145页 |
| ·Nature of Social Identity | 第145-146页 |
| ·Indexical Relationships between Stances and Social Identities | 第146-148页 |
| ·Linking Emotional Utterances and Frames via the Work of Stancetaking | 第148-151页 |
| ·Summary | 第151-152页 |
| Chapter Four Aspects of Emotional Utterances in Chinese Complaint Conversations | 第152-217页 |
| ·Introduction | 第152-153页 |
| ·Linguistic Triggers to Emotional Utterances in Chinese Complaint Conversations | 第153-177页 |
| ·Rejections | 第154-157页 |
| ·Breakdowns in Turn-taking Organization | 第157-161页 |
| ·Rhetorical Questions | 第161-165页 |
| ·Irony | 第165-168页 |
| ·Metapragmatic Comments | 第168-170页 |
| ·Inappropriate Person-referring Expressions | 第170-173页 |
| ·Profanity | 第173-177页 |
| ·Essential Features of Emotional Utterances in Chinese Complaint Conversations | 第177-190页 |
| ·Negative Emotion Inferability | 第177-180页 |
| ·Attitudinal Negativity | 第180-185页 |
| ·Face-threatening Effect | 第185-190页 |
| ·Discursive Strategies for Making Emotional Utterances in Chinese ComplaintConversations | 第190-202页 |
| ·Rhetorical Questions | 第191-194页 |
| ·Echoic expressions | 第194-196页 |
| ·Deictic Expressions | 第196-200页 |
| ·Projected Alignments and Delayed Disalignments | 第200-202页 |
| ·Functions of Strategic Use of Emotional Utterances in Chinese Complaint Conversations | 第202-215页 |
| ·Appealing for Sympathy and Support | 第203-206页 |
| ·Projecting Stances and Identities | 第206-208页 |
| ·Putting Pressure on the Hearer(s) | 第208-213页 |
| ·Motivating the Hearer(s) to Do Something | 第208-211页 |
| ·Making the Hearer(s) Refrain from Doing Something | 第211-213页 |
| ·Mitigation | 第213-215页 |
| ·Summary | 第215-217页 |
| Chapter Five Emotional Utterances in the Construction of Complaint Frame via Stancetaking | 第217-266页 |
| ·Introduction | 第217-218页 |
| ·Emotional Utterances in Framing Complaints about the Recipient(s) | 第218-228页 |
| ·Directing Complaints Explicitly to the Recipient(s) | 第219-224页 |
| ·Directing Complaints Implicitly to the Recipient(s) | 第224-228页 |
| ·Emotional Utterances in Framing Third-party Complaints | 第228-237页 |
| ·Expressing Alignments with the Complaints | 第230-234页 |
| ·Expressing Disalignments with the Complaints | 第234-237页 |
| ·Emotional Utterances in Framing Self-complaints | 第237-248页 |
| ·Sincere Self-complaints | 第237-241页 |
| ·Insincere Self-complaints | 第241-248页 |
| ·Emotional Utterances in Framing Reproduced Complaints | 第248-258页 |
| ·Reproduction of Speakers' Own Complaints | 第249-253页 |
| ·Reproduction of Complaints Directed towards the Speakers | 第253-255页 |
| ·Reproduction of Overheard Complaints | 第255-258页 |
| ·Emotional Utterances in the Construction of Complaint Frame via Style-shifting | 第258-264页 |
| ·Summary | 第264-266页 |
| Chapter Six Conclusion | 第266-275页 |
| ·Introduction | 第266页 |
| ·Major Findings of the Study | 第266-269页 |
| ·Significance of the Study | 第269-270页 |
| ·Limitations of the Study | 第270-272页 |
| ·Directions for Future Research | 第272-275页 |
| APPENDIX Ⅰ Emotion Labels Explicitly Considered by Different Authors as RepresentingSocial Emotions | 第275-278页 |
| APPENDIXⅡ Features of Thirty-two Emotion Speech Databases | 第278-283页 |
| APPENDIX Ⅲ Data List | 第283-285页 |
| APPENDIX Ⅳ Transcription Conventions | 第285-289页 |
| BIBLIOGRAPHY | 第289-335页 |
| ACKNOWLEDGMENT | 第335-336页 |
