| ACKNOWLEDGEMENTS | 第8-9页 |
| LIST OF ABBREVIATIONS AND ACRONYMS | 第9-10页 |
| ABSTRACT | 第10页 |
| CHAPTER 1 INTRODUCTION | 第12-24页 |
| 1.1 Study Background Information | 第12-17页 |
| 1.2 Statement of the Problem | 第17-18页 |
| 1.3 Significance of the Study | 第18-20页 |
| 1.3.1 Choice of the Topic | 第18-19页 |
| 1.3.2 Interest of the Topic | 第19页 |
| 1.3.3 Personal Interest | 第19页 |
| 1.3.4 Academic and Scientific Interest | 第19-20页 |
| 1.4 Research Objectives | 第20-21页 |
| 1.4.1 General Research Objective | 第20页 |
| 1.4.2 Specific Research Objectives | 第20-21页 |
| 1.5 Research Questions | 第21-22页 |
| 1.6 Scope of the Study | 第22页 |
| 1.7 Organisation of the Study | 第22-24页 |
| CHAPTER 2 LITERATURE REVIEW | 第24-52页 |
| 2.1 Characteristics, Developments, Concerns and Guiding Principles of Performance Management and how these Elements Contributes towards Enhancing Outstanding Performance in Profit-making and non-profit making Organisations | 第30-35页 |
| 2.1.1 Definition of Performance Management | 第30页 |
| 2.1.2 Characteristics of an Ideal Performance Management System | 第30-32页 |
| 2.1.3 Developments in Performance Management | 第32-33页 |
| 2.1.4 Concerns of Performance Management | 第33-34页 |
| 2.1.5 Guiding Principles of Performance Management | 第34-35页 |
| 2.2. The relationship between Performance Appraisal and Performance Management,the Views, Processes, and Activities of Performance Management in Modern Large-scale Enterprises | 第35-38页 |
| 2.2.1 Performance Appraisal and Performance Management | 第35页 |
| 2.2.2 Views of Performance Management | 第35页 |
| 2.2.3 The Process of Performance Management | 第35-37页 |
| 2.2.4 Activities of Performance Management | 第37-38页 |
| 2.3 Performance and Development Planning, Role Profiles, Objective Setting,Performance Measures and Assessment, Agreements and Checklists as Tools towards Maintaining Consistencies between Organisations stated Objectives and Performance Outcomes | 第38-40页 |
| 2.3.1 Role Profiles | 第38页 |
| 2.3.2 Objective Setting | 第38-39页 |
| 2.3.3 Performance measures and assessment | 第39页 |
| 2.3.4 Performance planning | 第39页 |
| 2.3.5 Development planning | 第39页 |
| 2.3.6 The performance agreement | 第39-40页 |
| 2.4 The Role of Effective Communication in identifying Performance Problems,Facilitating the Improvement of Performance at Organisational levels, Improving Individual and Team Performance and Managing Underperformers | 第40-44页 |
| 2.4.1 Effective Communication in Performance Management | 第40页 |
| 2.4.2 Identifying Performance Problems | 第40-41页 |
| 2.4.3 Facilitating the Improvement of Performance at Organisational levels | 第41页 |
| 2.4.4 Individual and Team Performance | 第41-43页 |
| 2.4.5 Managing Underperformers | 第43-44页 |
| 2.5 Contributions of Training and Staff Development towards Increasing Employees Performance level through Skills and Competencies Attained during the Conduct of Training Programmes | 第44-46页 |
| 2.5.1 Definition of Training and Development | 第44页 |
| 2.5.2 Approaches to learning and development | 第44-45页 |
| 2.5.3 The contribution of learning and development to organizational performance | 第45-46页 |
| 2.6 Significance of Strategic Training and Development, Transfer of Training andKnowledge Sharing for Non-profit making Organisations | 第46-48页 |
| 2.6.1 Strategic Training and Development | 第46-47页 |
| 2.6.2 Transfer of training | 第47页 |
| 2.6.3 Knowledge Sharing | 第47-48页 |
| 2.7 The role of Financial and Non-financial Rewards in Motivating Employees to unleash Creativity and Effect Transformation in the Implementation and Successful Achievement of Organisations Objectives | 第48-52页 |
| 2.7.1 Definition of Reward Management | 第48页 |
| 2.7.2 Characteristics of the Rewards Systems for Teams | 第48页 |
| 2.7.3 Financial Rewards | 第48-49页 |
| 2.7.4 Non-financial Rewards | 第49页 |
| 2.7.5 Motivation | 第49-50页 |
| 2.7.6 Information Gap | 第50-52页 |
| CHAPTER 3 CONCEPTUAL FRAMEWORK | 第52-55页 |
| CHAPTER 4 METHODOLOGY | 第55-59页 |
| 4.1 Study Area | 第55-59页 |
| 4.1.2 Research Design | 第55-56页 |
| 4.1.3 Data Types and Sources | 第56页 |
| 4.1.4 Data Collection Methods and Tools | 第56页 |
| 4.1.5 Sampling of Respondents | 第56-57页 |
| 4.1.6 Sampling Frame | 第57页 |
| 4.1.7 Sample Size | 第57页 |
| 4.1.8 Sampling Procedures | 第57页 |
| 4.1.9 Detailed Fieldwork | 第57-58页 |
| 4.1.10 Data Processing, Analysis, and Presentation | 第58-59页 |
| CHAPTER 5 DATA PRESENTATION ANALYSIS AND INTERPRETATION | 第59-74页 |
| 5.0 Introduction | 第59页 |
| 5.1 Gender and Age Distribution | 第59-60页 |
| 5.2 Organisational Description and Respondents Experience | 第60-61页 |
| 5.3 Number of Employees and Formal Performance Management System | 第61-62页 |
| 5.4 Employees Categories and Assessment Methods | 第62-64页 |
| 5.5 Method of performance appraisal * Process influence performance | 第64-65页 |
| 5.6 Performance/Requirements for Individuals and what inspires Employees to Perform | 第65-69页 |
| 5.10 Relevance of Motivation to Employee Performance | 第69-70页 |
| 5.11 Employee Attraction and Supervisory Motivation Role | 第70-74页 |
| CHAPTER 6 SUMMARY AND CONCLUSION | 第74-77页 |
| 6.0 Introduction | 第74页 |
| 6.1.Summary of major findings | 第74-75页 |
| 6.2 Conclusion and Innovative Points | 第75-77页 |
| CHAPTER 7 REFERENCES | 第77-83页 |
| APPENDIX | 第83-87页 |
| 学位论文评阅及答辩情况表 | 第87页 |
