| Acknowledgements | 第1-5页 |
| Abstract | 第5-7页 |
| 摘要 | 第7-11页 |
| Chapter One Introduction | 第11-20页 |
| ·Background Information | 第11-12页 |
| ·General Organization of the Present Paper | 第12页 |
| ·Literature Review | 第12-20页 |
| ·Definitions and Functions of Apology | 第12-15页 |
| ·Previous Studies on the Speech Acts of Apologizing | 第15-17页 |
| ·Previous Studies on dui bu qi and bu hao yi si | 第17-20页 |
| Chapter Two Theoretical Frameworks | 第20-30页 |
| ·Speech Act Theory and Apology | 第20-21页 |
| ·Politeness | 第21-27页 |
| ·Leech's Politeness Principle | 第22-24页 |
| ·Brown & Levinson's Face Theory | 第24-26页 |
| ·Politeness and Face in Chinese | 第26-27页 |
| ·Influencing Factors | 第27-30页 |
| ·Gender and Apology | 第27-28页 |
| ·Social Distance and Apology | 第28页 |
| ·Social Status and Apology | 第28页 |
| ·Offence and Apology | 第28-30页 |
| Chapter Three Methodology | 第30-36页 |
| ·Research Questions | 第30页 |
| ·Instruments | 第30-33页 |
| ·Questionnaire | 第30-32页 |
| ·Interview | 第32-33页 |
| ·Subjects | 第33页 |
| ·Subjects in Questionnaires | 第33页 |
| ·Subjects in Interviews | 第33页 |
| ·Research Procedures | 第33-36页 |
| ·Pilot Test for the Questionnaire | 第33-34页 |
| ·Distribution of the Questionnaires | 第34页 |
| ·Data Analysis | 第34-36页 |
| Chapter Four Results and Discussions | 第36-50页 |
| ·Results | 第36-43页 |
| ·General Distribution of Use of dui bu qi and bu hao yi si | 第36-39页 |
| ·Gender and the Choice Between dui bu qi and bu hao yi si | 第39-40页 |
| ·Social Distance and the Choice Between dui bu qi and bu hao yi si | 第40-41页 |
| ·Social Status and the Choice Between dui bu qi and bu hao yi si | 第41页 |
| ·Severity of Offence and the Choice Between dui bu qi and bu hao yi si | 第41-42页 |
| ·Evaluation of Face and the Choice Between dui bu qi and bu hao yi si | 第42-43页 |
| ·Discussions | 第43-50页 |
| ·Gender and the Use of dui bu qi and bu hao yi si | 第43-45页 |
| ·Social Distance and the Use of dui bu qi and bu hao yi si | 第45-46页 |
| ·Social Status and the Use of dui bu qi and bu hao yi si | 第46-47页 |
| ·Severity of Offence and the Use of dui bu qi and bu hao yi si | 第47-48页 |
| ·Results from Interviews | 第48-50页 |
| Chapter Five Conclusion | 第50-54页 |
| ·Important Findings and Implications | 第50-51页 |
| ·Limitations and Suggestions | 第51-54页 |
| Bibliography | 第54-58页 |
| Appendix | 第58-64页 |
