| Abstract | 第1-10页 |
| 中文摘要 | 第10-12页 |
| Abbreviations | 第12-13页 |
| Figures and Tables | 第13-14页 |
| Chapter 1 Introduction | 第14-19页 |
| ·Politeness and English Business Correspondence | 第14-16页 |
| ·The Significance of the Thesis | 第16-17页 |
| ·Research Method and Data Resources | 第17页 |
| ·Layout of the Thesis | 第17-19页 |
| Chapter 2 An Overview of Politeness | 第19-30页 |
| ·A General Survey of the Four Major Views on Politeness | 第19-20页 |
| ·The Conversational-Maxim View of Politeness | 第20-25页 |
| ·Grice’s Cooperative Principle | 第20-22页 |
| ·Lakoff ’s View on Politeness | 第22-23页 |
| ·Leech’s Politeness Principle | 第23-25页 |
| ·The Face-Saving View of Politeness-Brown and Levinson’s Face Theory | 第25-30页 |
| ·The Definition of “Face” | 第25-26页 |
| ·Face-Threatening Acts | 第26-27页 |
| ·Politeness Strategies | 第27-30页 |
| Chapter 3 An Overview of English Business Correspondence | 第30-39页 |
| ·The Definition of Business Correspondence | 第30页 |
| ·Speech Act Theory and the Classification of Business Correspondence | 第30-34页 |
| ·Leech’s Classification of Illocutionary Functions | 第30-32页 |
| ·Classification of Business Correspondence | 第32-33页 |
| ·FTAs in Different Types of Business Correspondence | 第33-34页 |
| ·Politeness and Current Business Correspondence | 第34-39页 |
| Chapter 4 Presentation of Politeness in English Business Correspondence | 第39-85页 |
| ·Presentation of Politeness in Good-News Business Letters | 第39-52页 |
| ·Presentation of Politeness in Good-News Business Letters at the Word and Expression Level | 第40-42页 |
| ·Using Specific Words | 第40-41页 |
| ·Using “You”instead of “I”or “We” | 第41-42页 |
| ·Presentation of Politeness in Good-News Business Letters at the Sentence Level | 第42-46页 |
| ·Using Short Sentences | 第43-44页 |
| ·Using Active Voice | 第44-45页 |
| ·Using Affirmative Structures | 第45-46页 |
| ·Presentation of Politeness in Good-News Business Letters at the Discourse Level | 第46-47页 |
| ·Sample Analysis | 第47-52页 |
| ·Presentation of Politeness in Bad-News Business Letters | 第52-72页 |
| ·Presentation of Politeness in Bad-News Business Letters at the Word and Expression Level | 第53-60页 |
| ·Avoiding You-Language When Concerning Impoliteness. | 第53-54页 |
| ·Using General Words | 第54-55页 |
| ·Using Neutral Words instead of Negative Ones | 第55-56页 |
| ·Using Modal Auxiliaries | 第56-57页 |
| ·Using Noun Phrases instead of Verb Phrases | 第57-58页 |
| ·Using Hedges | 第58-59页 |
| ·Avoiding Suspicion | 第59-60页 |
| ·Presentation of Politeness in Bad-News Business Letters at the Sentence Level | 第60-66页 |
| ·Using Longer Sentences with Complex Structures | 第60-61页 |
| ·Stating from the Positive Point of View | 第61-63页 |
| ·Using Passive Voice | 第63-65页 |
| ·Using Interrogative Sentences | 第65-66页 |
| ·Using Subjunctive Mood | 第66页 |
| ·Presentation of Politeness in Bad-News Business Letter at the Discourse Level | 第66-72页 |
| ·The Inductive Approach | 第66-67页 |
| ·Basic Structure of Bad-News Business Correspondence | 第67-70页 |
| ·Sample analysis | 第70-72页 |
| ·Presentation of Politeness in Persuasive Business Letters | 第72-80页 |
| ·Basic Structure of Persuasive Business Letters | 第73-75页 |
| ·Sample Analysis | 第75-80页 |
| ·Summary | 第80-85页 |
| Chapter 5 Conclusion | 第85-88页 |
| Bibliography | 第88-91页 |
| Appendix | 第91-96页 |
| Acknowledgements | 第96-97页 |
| 攻读硕士学位期间发表的学术论文 | 第97页 |
