| ACKNOWLEDGEMENTS | 第5-6页 |
| ABSTRACT | 第6-7页 |
| 摘要 | 第8-9页 |
| LIST OF ABBREVIATIONS | 第9-19页 |
| Chapter 1 Introduction | 第19-23页 |
| 1.1 Research Background | 第19页 |
| 1.2 Research Significance | 第19-20页 |
| 1.3 Research Methodology | 第20-21页 |
| 1.3.1 Literature review method | 第20页 |
| 1.3.2 Case study method | 第20页 |
| 1.3.3 Model method | 第20页 |
| 1.3.4 Combination of interview method and observation method | 第20-21页 |
| 1.4 Thesis Frameworks | 第21页 |
| 1.5 Research Content | 第21-23页 |
| Charter 2 Literature Review | 第23-43页 |
| 2.1 International Purchasing office related | 第23-27页 |
| 2.1.1 Outsourcing | 第23页 |
| 2.1.2 Offshoring Outsourcing (double O) | 第23-24页 |
| 2.1.3 Global sourcing | 第24-25页 |
| 2.1.4 International purchasing office (IPO) | 第25-27页 |
| 2.2 Supplier selections | 第27-33页 |
| 2.2.1 Definition of supplier selection | 第27页 |
| 2.2.2 Selection factors & Evaluation methods | 第27-28页 |
| 2.2.3 Analytical Tools | 第28-33页 |
| 2.3 Business process | 第33-35页 |
| 2.3.1 Definition of Business Process | 第33-34页 |
| 2.3.2 Flow chart | 第34-35页 |
| 2.4 Business process improvement (BPI) | 第35-37页 |
| 2.4.1 Definition of BPI | 第35页 |
| 2.4.2 Method | 第35-37页 |
| 2.5 Supplier selection Process (SSP) | 第37-43页 |
| 2.5.1 Definition of SSP | 第37-38页 |
| 2.5.2 Most used SSP | 第38-43页 |
| Chapter 3 Case Descriptions | 第43-53页 |
| 3.1 Introduction of DIY retailer and BD | 第43-46页 |
| 3.2 Current Situation of BD's Supplier Selection Process | 第46-47页 |
| 3.3 The problems from BD current supplier selection process | 第47-53页 |
| 3.3.1 New purchasing: failed safety shoe supplier selection example | 第48-50页 |
| 3.3.2 Repeat purchasing with modification: failed cooker hoods SS example | 第50-52页 |
| 3.3.3 Repeat purchasing: failed workwear supplier selection example | 第52-53页 |
| Chapter 4 Case Analyses | 第53-70页 |
| 4.1 Inquiry stage | 第54-58页 |
| 4.1.1 No market investigation | 第54-58页 |
| 4.1.2 No supplier selection objective | 第58页 |
| 4.2 Product definition stage | 第58-59页 |
| 4.2.1 No practicable quality requirement | 第58-59页 |
| 4.2.2 No time limit on the product definition stage | 第59页 |
| 4.2.3 No clear control method for the lab testing request | 第59页 |
| 4.2.4 Weak product definition leads overall weak performance | 第59页 |
| 4.3 Supplier sourcing Stage | 第59-67页 |
| 4.3.1 No strategy among the different product group | 第59-60页 |
| 4.3.2 No strategy among different suppliers based on supplier's view | 第60-62页 |
| 4.3.3 No evaluation index | 第62-67页 |
| 4.4 Contracting step | 第67页 |
| 4.5 Visual the supplier process by flow chart from real practice | 第67-70页 |
| Chapter 5 Suggestions | 第70-77页 |
| 5.1 Complete BD SSP via observations from the flow chart and 3 examples | 第70-71页 |
| 5.1.1 Build an evaluation team | 第70-71页 |
| 5.1.2 Add the next step cooperation into the supplier selection process | 第71页 |
| 5.2 Suggestions based on taking Ma’s model | 第71-77页 |
| 5.2.1 Suggestions for the inquiry stage | 第71-72页 |
| 5.2.2 Suggestions for product definition step | 第72-74页 |
| 5.2.3 Suggestions for Supplier sourcing stage | 第74-75页 |
| 5.2.4 Suggestions for the contracting step | 第75-77页 |
| 5.3 Create the improved process Flowchart | 第77页 |
| Chapter 6 Conclusions | 第77-81页 |
| 6.1 Close linking theory to practice to solve practice problems | 第77-79页 |
| 6.2 Thesis Limitation | 第79页 |
| 6.3 Future research | 第79-81页 |
| Reference | 第81-83页 |
