| Introduction | 第1-12页 |
| Chapter One User Expectations and Interpreting Quality Evaluation | 第12-31页 |
| ·User Expectations | 第12-20页 |
| ·Definition | 第12-15页 |
| ·Users of Interpreting Services | 第12-14页 |
| ·User Expectations | 第14-15页 |
| ·Classification of User Expectations | 第15-16页 |
| ·Factors Influencing User Expectations | 第16页 |
| ·Significance of User Expectation Research for Interpreting Services | 第16-20页 |
| ·Interpreting Quality | 第20-26页 |
| ·Definition | 第20-23页 |
| ·Categories of Empirical Studies on Interpreting Quality | 第23-24页 |
| ·Quality Components | 第24页 |
| ·Factors Influencing Interpreting Quality | 第24-26页 |
| ·Interpreting Quality Evaluation | 第26-28页 |
| ·Definition and Classification | 第26-27页 |
| ·Assessors of Interpreting Quality | 第27-28页 |
| ·Relationship between User Expectations and Interpreting Quality Evaluation | 第28-31页 |
| Chapter Two Users' Expectations for the Interpreted Speech | 第31-69页 |
| ·Related Concepts | 第31-37页 |
| ·Linguistic and Extra-Linguistic Criteria | 第31-32页 |
| ·Paralinguistic Features | 第32-33页 |
| ·Non-linguistic Factors | 第33-36页 |
| ·Other Concepts | 第36-37页 |
| ·Review of Empirical Studies | 第37-51页 |
| ·Enlightenment and Problems of Empirical Studies | 第51-62页 |
| ·Enlightenment of Empirical Studies | 第51-53页 |
| ·Consensus on User Expectations | 第51-52页 |
| ·Comparability among Some Individual Empirical Studies | 第52-53页 |
| ·Problems with Empirical Studies | 第53-62页 |
| ·Lack of Comparability among Individual Empirical Studies | 第53-57页 |
| ·Different Focuses of Different Empirical Studies | 第54-56页 |
| ·Lack of Uniformity in the Questionnaires | 第56-57页 |
| ·Ambiguity in the Definitions of Quality Criteria | 第57-60页 |
| ·Limited Representativeness of the Results | 第60-62页 |
| ·Report on a User Expectation Survey | 第62-69页 |
| Chapter Three Users' Expectations for the Interpreter's Role | 第69-85页 |
| ·Introduction of the Interpreter's Role | 第69-70页 |
| ·Review of Empirical Studies | 第70-79页 |
| ·Introduction of Conference Interpreting and Community Interpreting | 第70-71页 |
| ·Empirical Studies in Conference Interpreting | 第71-75页 |
| ·Empirical Studies in Community Interpreting | 第75-79页 |
| ·Enlightenment of Empirical Studies | 第79-80页 |
| ·Conflict of User Expectations | 第80-85页 |
| ·Different Expectations for the Interpreter's Role | 第80-81页 |
| ·Strategies | 第81-85页 |
| Chapter Four User Expectations and User Responses | 第85-133页 |
| ·Introduction of User Responses | 第85页 |
| ·Interdependent Relationship between User Expectations and User Responses | 第85-100页 |
| ·Review of Empirical Studies | 第85-91页 |
| ·Reflections of the Interdependent Relationship | 第91-100页 |
| ·Inferring User Expectations from User Responses | 第91-92页 |
| ·Mutual Influence between User Expectations and User Responses | 第92-95页 |
| ·User Expectations Based on User Responses | 第93-94页 |
| ·User Responses based on User Expectations | 第94-95页 |
| ·Vague Distinction between User Expectations and User Responses | 第95-97页 |
| ·Agreement between User Responses and User Expectations | 第97-100页 |
| ·Discrepancy between User Expectations and User Responses | 第100-129页 |
| ·Introduction of the Discrepancy | 第100页 |
| ·Review of Empirical Studies | 第100-105页 |
| ·Empirical Studies on Users' Responses to Intonation | 第101-103页 |
| ·Empirical Studies on Users' Responses to Accent | 第103-105页 |
| ·Reasons for the Discrepancy | 第105-113页 |
| ·Users' Incompetence to Evaluate Certain Quality Criteria | 第105-108页 |
| ·Different Understanding of the Quality Criteria | 第108-111页 |
| ·Variability in User Expectations | 第111-113页 |
| ·Cautions | 第113页 |
| ·Controversies | 第113-124页 |
| ·Reliability of User Expectations | 第113-115页 |
| ·Reliability of User Responses | 第115-121页 |
| ·Poor Reliability Due to Users' Incompetence for Quality Judgment | 第115-118页 |
| ·Sound Reliability in Some Aspects | 第118-121页 |
| ·Improvement of Interpreting Performance According to User Expectations or User Responses | 第121-124页 |
| ·User Education | 第124-129页 |
| ·User Education Concerning User Expectations | 第124-127页 |
| ·User Education Concerning User Responses | 第127-129页 |
| ·Methodological Problems with Experimental Studies | 第129-133页 |
| Conclusion | 第133-137页 |
| Bibliography | 第137-143页 |
| Appendix Ⅰ | 第143-148页 |
| Appendix Ⅱ | 第148-152页 |
| 科研成果简介 | 第152-154页 |
| Acknowledgements | 第154页 |
