| Acknowledgements | 第1-5页 |
| 中文摘要 | 第5-6页 |
| Abstract | 第6-12页 |
| Chapter 1 Introduction | 第12-14页 |
| ·General Description of the Research | 第12页 |
| ·Significance of the Research | 第12-13页 |
| ·Thesis Structure | 第13-14页 |
| Chapter 2 Literature Review | 第14-22页 |
| ·The Ethnography of Speaking | 第14-15页 |
| ·Conversation Analysis | 第15-17页 |
| ·Telephone Conversations | 第17-18页 |
| ·The Place of Telephone Conversations in CA | 第17-18页 |
| ·The Canonical Model of the Opening Moves in Telephone Conversations | 第18页 |
| ·Cross-Cultural Studies on the Opening Moves of Telephone Conversations | 第18-22页 |
| Chapter 3 Description of the Present Study | 第22-27页 |
| ·The Design of the Study | 第22-23页 |
| ·The Research Questions | 第23页 |
| ·Methodology | 第23-27页 |
| ·Recording | 第23-26页 |
| ·Participants | 第23-25页 |
| ·Instruments | 第25页 |
| ·Procedures | 第25-26页 |
| ·Repeated Listening and Transcribing | 第26页 |
| ·Interviews | 第26-27页 |
| Chapter 4 Findings | 第27-61页 |
| ·The Summons and Answer Sequence | 第27-32页 |
| ·The Initial Sequence in the Opening Moves | 第27页 |
| ·Terms Used to Answer the Phone | 第27-32页 |
| ·The Identification and Recognition Sequence | 第32-41页 |
| ·The Caller Identification and Recognition | 第33-37页 |
| ·The Caller-initiated Caller Identification | 第33-35页 |
| ·The Answerer-initiated Caller Identification | 第35-37页 |
| ·The Answerer Identification and Recognition | 第37-39页 |
| ·The Caller-Initiated Answerer Identification | 第37-38页 |
| ·The Answerer-initiated answerer identification | 第38-39页 |
| ·Covert Identification | 第39-41页 |
| ·The Extension Sequence | 第41-44页 |
| ·An Instrumental Sequence | 第41-42页 |
| ·Other Possible Results of the Extension Sequence | 第42-44页 |
| ·The Greeting Sequence | 第44-52页 |
| ·The Greeting Tokens Discovered in the Present Research | 第44-49页 |
| ·Greeting Tokens with a Sense of Uncertainty | 第45-47页 |
| ·Greeting Tokens with a Sense of Confirmation | 第47-48页 |
| ·The Prototype of the Greeting Tokens | 第48-49页 |
| ·The Flexibility of the Positions of the Greeting Sequence | 第49-52页 |
| ·An Independent Sequence | 第50页 |
| ·Overlapping with the Summons and Answer Sequence | 第50-51页 |
| ·Co-occurrence with the Identification and Recognition Sequence | 第51-52页 |
| ·The Phatic Talk Sequence | 第52-61页 |
| ·Inquiries in the Phatic Talk Sequence | 第52-57页 |
| ·Inquiries about General Well-being | 第52-53页 |
| ·Inquiries about health | 第53-54页 |
| ·Inquiries about Current Whereabouts | 第54-55页 |
| ·Inquiries about Current Actions | 第55-56页 |
| ·Inquiries about Meals | 第56-57页 |
| ·Affirmation of Reconnecting | 第57-58页 |
| ·Disturbance Check | 第58-59页 |
| ·Prioritized Communicative Acts | 第59-61页 |
| Chapter 5 Discussion | 第61-72页 |
| ·The Summons and Answer sequence | 第61-64页 |
| ·A Compulsory Sequence in Telephone Conversation Openings | 第61页 |
| ·The Party Who Speaks First in Telephone Conversations | 第61-62页 |
| ·The Second Summoning in Telephone Conversations | 第62-64页 |
| ·The Identification and Recognition Sequence | 第64-66页 |
| ·The Factors that Influence the Identification and Recognition Sequence | 第64-65页 |
| ·A Preference for Other Identification | 第65-66页 |
| ·The Nature of the Extension Sequence | 第66-67页 |
| ·The Greeting Sequence | 第67-69页 |
| ·The Asymmetrical Distribution of the Greeting Tokens | 第67-68页 |
| ·The Effect of Social Distance on the Greeting Sequence | 第68-69页 |
| ·The Phatic Talk Sequence | 第69-70页 |
| ·The Effect of Social Distance on the Phatic Talk Sequence | 第69-70页 |
| ·Phatic Talk with Peculiar Chinese Cultural Tastes | 第70页 |
| ·A General and Conclusive Comparison with the Canonical Model | 第70-72页 |
| Chapter 6 Conclusions | 第72-75页 |
| ·Summary of the Major Findings | 第72-73页 |
| ·Contributions and Implications of This Research | 第73-74页 |
| ·Limitations and Suggestions for Further Studies | 第74-75页 |
| References | 第75-78页 |
| Appendix I | 第78-79页 |
| Appendix II | 第79页 |
