| 摘要 | 第5-6页 |
| ABSTRACT | 第6页 |
| OUTLINE | 第8-11页 |
| LIST OF TABLES | 第11-12页 |
| CHAPTER ONE:INTRODUCTION | 第12-15页 |
| 1.1 Background of the study | 第12页 |
| 1.2 Objectives of the study | 第12-13页 |
| 1.3 Significance of the study | 第13页 |
| 1.4 Scope of the study | 第13页 |
| 1.5 Problem statement | 第13-14页 |
| 1.6 Innovative points | 第14-15页 |
| CHAPTER TWO:LITERATURE REVIEW | 第15-32页 |
| 2.1 Definition of supply chain risk management | 第15-16页 |
| 2.2 The need for supply chain risk management | 第16页 |
| 2.3 The Different categories of supply chain risk | 第16-19页 |
| 2.4 External,internal risks and mitigation strategies | 第19-21页 |
| 2.4.1 External risks | 第19页 |
| 2.4.2 Internal risks | 第19页 |
| 2.4.3 Risk mitigation strategies in supply chains | 第19-20页 |
| 2.4.4 External risk mitigation strategies | 第20页 |
| 2.4.5 Internal risk mitigation strategies | 第20-21页 |
| 2.5 Increase in customer satisfaction and profitability from reduction in process risks | 第21-23页 |
| 2.6 The push/pull model | 第23-25页 |
| 2.7 The steps in supply chain risk management | 第25-32页 |
| 2.7.1 Assessing the risk sources for the supply chain | 第26-28页 |
| 2.7.2 Defining the supply chain risk concept and adverse risk consequences | 第28-30页 |
| 2.7.3 Identifying the risk drivers for the supply chain strategy | 第30-31页 |
| 2.7.4 Mitigating risks for the supply chain | 第31-32页 |
| CHAPTER THREE:CASE STUDY AND METHODOLOGY | 第32-38页 |
| 3.1 Background of the 3 cases:Walmart,Metro and Hongkelong | 第32-34页 |
| 3.1.1 The current situation:The push/pull model | 第33-34页 |
| 3.2 Sampling and samples used | 第34页 |
| 3.3 Data collection procedure and collection instruments | 第34-37页 |
| 3.3.1 Observation | 第35页 |
| 3.3.2 Interviewing | 第35-37页 |
| 3.4 Qualitative data analysis | 第37-38页 |
| CHAPTERFOUR:ANALYSIS OF FINDINGS | 第38-47页 |
| 4.1 Comparison and analysis of risk sources | 第38-40页 |
| 4.2 Comparison and analysis of risk types | 第40-41页 |
| 4.3 Comparison and analysis of risk mitigation | 第41-43页 |
| 4.4 General Comparison of risk management for the 3 cases | 第43-45页 |
| 4.5 Examining the effect Risk mitigation strategies on customer satisfaction | 第45-46页 |
| 4.6 Examining the effect of Risk mitigation strategies on profitability | 第46-47页 |
| CHAPTER FIVE:CONCLUSION AND RECOMMENDATION | 第47-52页 |
| 5.1 Conclusion | 第47-48页 |
| 5.1.1 General conclusion | 第47页 |
| 5.1.2 The best risk management techniques,customer satisfaction and profitability | 第47-48页 |
| 5.1.3 The challenges still being experienced | 第48页 |
| 5.2 Recommendation | 第48-52页 |
| 5.2.1 Improving customer satisfaction and profitability | 第48-51页 |
| 5.2.2 Areas for future research | 第51-52页 |
| ACKNOWLEDGEMENT | 第52-53页 |
| REFERENCES | 第53-57页 |
