| ACKNOWLEDGEMENTS | 第1-4页 |
| 中文摘要 | 第4-5页 |
| ABSTRACT | 第5-6页 |
| TABLE OF CONTENTS | 第6-8页 |
| Ⅰ.Introduction | 第8-11页 |
| ·Background Information | 第8页 |
| ·Research Purposes and Significance | 第8-10页 |
| ·"Face" in Chinese and American Cultures | 第9页 |
| ·Importance of Face in Cross-cultural Communication | 第9-10页 |
| ·Advice on Face Problems in Cross-cultural Communication | 第10页 |
| ·Organization of the Thesis | 第10-11页 |
| Ⅱ.Literature Review —Essential Reasons for Culture Shocks in International Communication | 第11-19页 |
| ·Theoretical frameworks | 第11-13页 |
| ·The Cognitive Error | 第11页 |
| ·Stereotypes | 第11-12页 |
| ·Ethnocentrism | 第12-13页 |
| ·Differences between Chinese and American Cultures | 第13-19页 |
| ·Concept of Culture | 第13-14页 |
| ·Chinese Culture | 第14-15页 |
| ·American Culture | 第15-16页 |
| ·Culture Differences and Their Shock in Communication | 第16-19页 |
| Ⅲ."Face" in China and America | 第19-28页 |
| ·"Face" in China | 第19-24页 |
| ·What is Face | 第19页 |
| ·The Quality of Face | 第19-20页 |
| ·The Popular Chinese Phrases and Expressions on the Face | 第20-24页 |
| ·"Face"in America | 第24-28页 |
| ·Goffman's Definition | 第24-25页 |
| ·Brown and Levisnson's Definition | 第25-26页 |
| ·Yule's Definition | 第26-28页 |
| Ⅳ.Methods and procedures | 第28-41页 |
| ·Sample Research | 第28-37页 |
| ·Research on Face Problems in Chinese Communication | 第28-33页 |
| ·Research on Face Problems in American Communication | 第33-37页 |
| ·The Collision on Face in Communication between the Chinese and Americans | 第37-41页 |
| ·To Keep Face and Not To keep Face | 第37-41页 |
| Ⅴ Discussion—The Analysis of the Cases—To Keep Face or Not To Keep Face | 第41-45页 |
| ·Case One—Harmony and Keep Face | 第41-42页 |
| ·Case Two—In-Groups and Taking the Responsibility | 第42-43页 |
| ·Case Three—Understatement and Dissonance | 第43-45页 |
| Ⅵ.Conclusions | 第45-50页 |
| ·Suggestions on How to Solve the Face Problems | 第45-48页 |
| ·Face the Cultural Differences and Shock Intellectually | 第45-46页 |
| ·Be Sensitive with the Context and the Cultural Differences | 第46-47页 |
| ·Accept the Cultural Differences and Be Considerate | 第47-48页 |
| ·Summary | 第48-50页 |
| Bibliography | 第50-51页 |
