| 摘要 | 第1-5页 |
| Abstract | 第5-9页 |
| 1 Introduction | 第9-13页 |
| ·Overview | 第9-10页 |
| ·Scope of the Study | 第10页 |
| ·Significance of the Study | 第10-11页 |
| ·Objectives of the Thesis | 第11页 |
| ·Organization of the Thesis | 第11-13页 |
| 2 Literature Review | 第13-27页 |
| ·General Review of Cultural Transfer | 第13-15页 |
| ·Definition of Cultural Transfer | 第13-14页 |
| ·Previous Studies on Cultural Transfer | 第14-15页 |
| ·The Speech Act of Complaining | 第15-21页 |
| ·Definition of Complaint | 第16-18页 |
| ·Classification of Complaints | 第18-19页 |
| ·Payoff Considerations | 第19-21页 |
| ·Two Models of Complaint Strategies | 第21-27页 |
| ·Olshtain and Weinbach's Complaint Strategies | 第21-23页 |
| ·Trosborg's Complaint Strategies | 第23-27页 |
| 3 Theoretical Background | 第27-36页 |
| ·Politeness and Culture | 第27页 |
| ·Politeness Theories in English Culture | 第27-31页 |
| ·Leech's Politeness Principles | 第27-28页 |
| ·Brown and Levison's Concepts of Politeness and Face | 第28-31页 |
| ·Theories of Face and Politeness in Chinese Culture | 第31-33页 |
| ·Chinese Concept of Face and Politeness | 第31-32页 |
| ·Gu's Politeness Principles in Chinese Culture | 第32-33页 |
| ·Differences between Chinese and English Faceworks | 第33-34页 |
| ·Different Cultural Patterns | 第34-36页 |
| 4 Methodology | 第36-40页 |
| ·Subjects | 第36页 |
| ·Instruments | 第36-37页 |
| ·Contextual Variables | 第37-39页 |
| ·Procedure and Data Analysis | 第39-40页 |
| 5 Data Analysis and Discussion | 第40-65页 |
| ·Summary of Complaint Strategies Used in This Study | 第40-47页 |
| ·General Description of the Results | 第47-48页 |
| ·Complaint Strategies by Two Groups in Their Native Language | 第48-57页 |
| ·Complaint Strategies by Chinese EFL Learners in English | 第57-58页 |
| ·Comparison of Complaint Strategies between Chinese and English | 第58-61页 |
| ·Analysis of Complaint Strategies from Cultural Perspective | 第61-65页 |
| ·Cultural Patterns and Complaint Strategies Selection | 第61-64页 |
| ·Cultural Transfer and Complaint Strategies Selection | 第64-65页 |
| 6 Conclusion | 第65-70页 |
| ·Summary of the Study | 第65-67页 |
| ·Implications of the Findings | 第67-68页 |
| ·Limitations of the Study | 第68-69页 |
| ·Suggestions for Future Research | 第69-70页 |
| Bibliography | 第70-73页 |
| Appendix A The Discourse Completion Test (English Version) | 第73-75页 |
| Appendix B The Discourse Completion Test (Chinese Version) | 第75-77页 |
| 攻读硕士学位期间发表学术论文情况 | 第77-78页 |
| Acknowledgement | 第78-79页 |
