| 摘要 | 第1-6页 |
| Abstract | 第6-11页 |
| Chapter 1 Introduction | 第11-16页 |
| ·Research Background | 第11-13页 |
| ·Research Questions | 第13页 |
| ·Significance and Purpose of the Thesis | 第13-14页 |
| ·Overall Structure of the Paper | 第14-16页 |
| Chapter 2 Literature Review | 第16-37页 |
| ·An Overview of Politeness Theories | 第16-32页 |
| ·The Social-norm View | 第16-17页 |
| ·The Conversational-maxim View of Politeness | 第17-22页 |
| ·The Face-saving View of Politeness | 第22-32页 |
| ·The Conversational-contract View | 第32页 |
| ·Related Studies on Politeness Strategies in China | 第32-33页 |
| ·An overview of Business Recall Statement | 第33-37页 |
| ·Definition of Business Recall Statement | 第34页 |
| ·Classification of Business Recall Statements | 第34-35页 |
| ·Politeness in Business Recall Statement | 第35-37页 |
| Chapter 3 Research Methodology | 第37-40页 |
| ·Research Design | 第37-38页 |
| ·Research Procedures | 第38页 |
| ·Data-collection | 第38-39页 |
| ·Data Analysis Method | 第39-40页 |
| Chapter 4 Analysis of Politeness Strategies in Business Recall Statement | 第40-70页 |
| ·Application of Politeness Strategies in Business Recall Statement | 第40-61页 |
| ·Application of Positive Politeness Strategies in Recall Statements | 第40-51页 |
| ·Application of Negative Politeness Strategies in Recall Statements | 第51-57页 |
| ·Summary of Politeness Strategies in Business Recall Statements | 第57-61页 |
| ·Employment of Redress Strategies in Business Recall Statement | 第61-70页 |
| ·On Lexical Level | 第61-66页 |
| ·On Grammatical Level | 第66-69页 |
| ·On Sentence Level | 第69-70页 |
| Chapter Five Conclusion | 第70-73页 |
| ·Major Findings | 第70-71页 |
| ·Implications | 第71-72页 |
| ·Limitation | 第72页 |
| ·Suggestions for Further Study | 第72-73页 |
| References | 第73-77页 |
| Appendix | 第77-90页 |
| Publications | 第90-91页 |
| Acknowledgements | 第91-92页 |
| Resume | 第92页 |
