| 摘要 | 第1-6页 |
| ABSTRACT | 第6-12页 |
| Chapter 1 Introduction | 第12-15页 |
| ·Background and Contents of the Present Study | 第12-13页 |
| ·Research Questions | 第13页 |
| ·Significance of the Study | 第13-14页 |
| ·Layout of This Thesis | 第14-15页 |
| Chapter 2 Literature Review | 第15-32页 |
| ·Speech Act Theory | 第15-23页 |
| ·Speech Acts | 第15-16页 |
| ·Austin's Production and Classification | 第16-19页 |
| ·Felicity Conditions on Speech Acts | 第19-20页 |
| ·Searle's Improvement and Re-classification | 第20-23页 |
| ·Direct VS Indirect Speech Acts | 第23-26页 |
| ·Direct Speech Act | 第23页 |
| ·Indirect Speech Act | 第23-25页 |
| ·Types of Indirect Speech Acts | 第25页 |
| ·Indirectness and Politeness | 第25-26页 |
| ·Business Correspondence | 第26-27页 |
| ·The Definition of Business Correspondence | 第26页 |
| ·The Importance of Business Correspondence | 第26-27页 |
| ·Categorization of Business Correspondence | 第27页 |
| ·A General Survey of Business Letters of Claims | 第27-30页 |
| ·Definition of Business Letters of Claims | 第28页 |
| ·Objectives of Business Letters of Claims | 第28-29页 |
| ·Types and Function of Letters of Claims | 第29-30页 |
| ·The Relationship between Letters of Claims and Speech Act Theory | 第30-32页 |
| Chapter 3 Methodology | 第32-35页 |
| ·Data Collection | 第32-33页 |
| ·Research Methods | 第33-35页 |
| Chapter 4 Pragmatic Analysis of Speech Acts in Letters of Claims | 第35-65页 |
| ·The Application of Speech Acts in Letters of Claims | 第35-45页 |
| ·The Language Strategies of Five Speech Acts in the Letters of Claims | 第45-65页 |
| ·Assertives in English Business Letters of Claims | 第45-49页 |
| ·Directives in English Business Letters of Claims | 第49-62页 |
| ·Commissives in English Business Letters of Claims | 第62-63页 |
| ·Declarations in English Business Letters of Claims | 第63页 |
| ·Expressives in English Business Letters of Claims | 第63-65页 |
| Chapter 5 Conclusion | 第65-69页 |
| ·Major Findings | 第65-67页 |
| ·Implications | 第67页 |
| ·Limitations of the Present Study and Suggestions for Further Study | 第67-69页 |
| References | 第69-72页 |
| Appendix | 第72-125页 |
| Acknowledgements | 第125-126页 |
| Resume | 第126页 |
