| Chinese Abstract | 第1-6页 |
| English Abstract | 第6-10页 |
| Chapter 1 Introduction | 第10-13页 |
| ·The Background and Purpose of the Study | 第10-11页 |
| ·Structure of the Study | 第11-13页 |
| Chapter 2 Literature Review | 第13-23页 |
| ·Defining Culture and Culture’s Relationships with Conflict | 第13-15页 |
| ·Defining Culture | 第13-15页 |
| ·Culture& Conflict | 第15页 |
| ·Conflict and Conflict Management | 第15-16页 |
| ·Analytical Theory Background | 第16-22页 |
| ·Hofstede’s Four Dimensions of Work-Related Values | 第16-19页 |
| ·Thomas-Kilmann Conflict Style Mode and Negotiation Modes | 第19-22页 |
| ·Summary | 第22-23页 |
| Chapter 3 Different Conflict Styles of Chinese and American Negotiatiors and Chinese Conflict Resolution Methodology | 第23-43页 |
| ·Conflict Management Styles | 第23-28页 |
| ·Further Analysis into Thomas-Kilmann’s Theory | 第23-27页 |
| ·Chinese and American Negotiators’ Conflict Management Styles | 第27-28页 |
| ·Further Analysis of Chinese Conflict Resolution Methodology | 第28-42页 |
| ·Basic Concepts in Chinese Society | 第28-32页 |
| ·Guidelines for Ordinary Chinese | 第28-29页 |
| ·Lian, Mianzi and Harmony | 第29-31页 |
| ·Big Self and Small Self | 第31-32页 |
| ·Model of Face and Favor in Chinese Society | 第32-38页 |
| ·Conflict Resolution Methodologies | 第38-42页 |
| ·Vertical In-Group | 第38-40页 |
| ·Horizontal In-Group | 第40-41页 |
| ·Horizontal Out-group | 第41-42页 |
| ·Summary | 第42-43页 |
| Chapter 4 Conflicts in Sino-America Negotiation and Explanations from a Cross-Cultural Perspective | 第43-56页 |
| ·Conflicts in Negotiation Goals and Attitudes | 第44-47页 |
| ·Different Negotiation Goals | 第44-46页 |
| ·Cultural and Historical Explanations for Different Negotiation Goals | 第44-46页 |
| ·Different Attitudes Towards Interpersonal Relationship | 第46-47页 |
| ·Conflicts in Negotiation Strategies | 第47-49页 |
| ·Cultural and Historical Explanations for Different Thinking Patterns | 第48-49页 |
| ·Conflicts in Decision-Making Process | 第49-52页 |
| ·Cultural and Historical Explanations for Different Decision-Making Methodologies | 第50-52页 |
| ·Conflicts Resulting From Different Cultural Customs and Habits | 第52-55页 |
| ·Argument Vs. Silence | 第52-53页 |
| ·Monochronic Time Vs. Poly-Chronic Time | 第53-54页 |
| ·Law Vs. Relationship Rule | 第54-55页 |
| ·Summary | 第55-56页 |
| Chapter 5 Conflict Resolution Cases for Chinese and American Business Negotiators | 第56-65页 |
| ·Case 1 Exhibition Insurance Negotiation | 第56-59页 |
| ·Introduction | 第56-57页 |
| ·Analysis | 第57-59页 |
| ·Case 2 The Lesson of the “Jinbi Minutes” | 第59-62页 |
| ·Introduction | 第59-60页 |
| ·Analysis | 第60-62页 |
| ·Case 3 Rattling Bicycles | 第62-63页 |
| ·Introduction | 第62页 |
| ·Analysis | 第62-63页 |
| ·Summary | 第63-65页 |
| Chapter 6 Conclusion, Limitations and Suggestions for Chinese Business Negotiators | 第65-72页 |
| ·Conclusion | 第65-68页 |
| ·Limitations | 第68页 |
| ·Suggestions for Chinese Business Negotiators | 第68-71页 |
| ·Anticipating Differences in Negotiation Styles Causing Misunderstandings | 第68-69页 |
| ·Enhancing the Adaptability and Flexibility | 第69-70页 |
| ·Specific Minefields for Chinese and American Negotiators | 第70-71页 |
| ·Summary | 第71-72页 |
| References | 第72-77页 |
| Acknowledgements | 第77-78页 |
