| Acknowledgments | 第6-7页 |
| Abstract | 第7-8页 |
| 摘要 | 第9-14页 |
| CHAPTER ONE INTRODUCTION | 第14-22页 |
| 1.1 Research background | 第15-17页 |
| 1.2 Research objectives | 第17页 |
| 1.3 Significance of the research | 第17-19页 |
| 1.4 Research questions | 第19页 |
| 1.5 Organization of the thesis | 第19-22页 |
| CHAPTER TWO LITERATURE REVIEW | 第22-36页 |
| 2.1 Previous studies on conflict | 第22-28页 |
| 2.1.1 Definition of conflict and conflict style | 第22-24页 |
| 2.1.2 Conflict in intercultural communication | 第24-25页 |
| 2.1.3 Conflict in business context | 第25-26页 |
| 2.1.4 Models of conflict management styles | 第26-28页 |
| 2.2 Relevant cross-cultural studies on conflict management styles | 第28-32页 |
| 2.2.1 Relevant cross-cultural studies on conflict management styles abroad | 第28-30页 |
| 2.2.2 Relevant cross-cultural studies on conflict management styles at home | 第30-32页 |
| 2.3 Empirical studies on conflict management styles by using ROCI-II | 第32-36页 |
| CHAPTER THREE CONCEPTUAL FRAMEWORK | 第36-42页 |
| 3.1 Rahim’s model of conflict management styles | 第36-39页 |
| 3.2 Rahim Organizational Conflict Inventory-II (ROCI-II) | 第39-41页 |
| 3.3 Analytic procedures | 第41-42页 |
| CHAPTER FOUR RESEARCH DESIGN | 第42-48页 |
| 4.1 Research methods | 第42页 |
| 4.2 Questionnaire design | 第42-44页 |
| 4.3 Participants | 第44-46页 |
| 4.4 Data collection | 第46-48页 |
| CHAPTER FIVE DATA ANALYSIS AND DISCUSSION | 第48-72页 |
| 5.1 Data analysis and findings | 第48-55页 |
| 5.2 Other findings of the research | 第55-58页 |
| 5.3 Discussions | 第58-70页 |
| 5.3.1 Interpretations for findings relevant to the research question one | 第58-62页 |
| 5.3.2 Interpretations for findings relevant to the research question two | 第62-65页 |
| 5.3.3 Interpretations for findings relevant to the research question three | 第65-70页 |
| 5.4 Summary | 第70-72页 |
| CHAPTER SIX CONCLUSION | 第72-76页 |
| 6.1 Summary of the key findings | 第72-73页 |
| 6.2 Implications | 第73-75页 |
| 6.3 Limitations and suggestions for the future study | 第75-76页 |
| References | 第76-80页 |
| Appendices | 第80-83页 |
