| Abstract | 第1-10页 |
| 摘要 | 第10-12页 |
| List of Abbreviations | 第12-13页 |
| List of Tables | 第13-14页 |
| List of Figures | 第14-15页 |
| Introduction | 第15-17页 |
| Chapter One Literature Review | 第17-35页 |
| ·Definition of Conflict Talk | 第17-21页 |
| ·Pragma-dialectical Mode | 第21-24页 |
| ·The Jackson-Jacobs Model of Conversational Argument | 第24-25页 |
| ·Descriptive Mode of Conflict Talk | 第25-35页 |
| ·Initiating Conflict Talk | 第27-28页 |
| ·Maintaining or Escalating Conflict Talk | 第28-32页 |
| ·Interactional Structure | 第28-30页 |
| ·Strategies and Devices | 第30-31页 |
| ·Variables in Constraining Escalation of Conflict Talk | 第31-32页 |
| ·Terminating Conflict Talk | 第32-35页 |
| Chapter Two Theoretical Framework and Methodology | 第35-46页 |
| ·Theoretical Framework | 第35-41页 |
| ·Pragmatic Theories | 第35-37页 |
| ·Speech Act Theory | 第35-36页 |
| ·Adjacency Pair | 第36-37页 |
| ·Discourse Analvsis | 第37-40页 |
| ·Definition of Discourse Analysis | 第37-38页 |
| ·Approaches to Discourse Analysis | 第38-40页 |
| ·Sociological Perspective:Style and Tactics in Conflict Talk | 第40-41页 |
| ·Research Methodology | 第41-46页 |
| ·Data Source | 第41-43页 |
| ·Data Collection Procedure | 第43-44页 |
| ·Data Analysis Procedure | 第44-45页 |
| ·Research Method | 第45-46页 |
| Chapter Three Data Analysis and Discussion | 第46-97页 |
| ·Structure of Conflict Talk | 第46-82页 |
| ·Organization of Initiation | 第49-54页 |
| ·Claim-disagreement-disagreement | 第49-51页 |
| ·Request-refusal-countering the response | 第51-52页 |
| ·Accusation-rejection-cuntering the response | 第52-54页 |
| ·Opposing Formats in the Maintaining or Escalation Stage | 第54-66页 |
| ·Argumentative | 第54-65页 |
| ·Non-obedience | 第65-66页 |
| ·Formats in the Termination Stage | 第66-73页 |
| ·Submission | 第67-68页 |
| ·Compromise Format | 第68-70页 |
| ·Withdrawal Format | 第70-71页 |
| ·Third Party Intervention | 第71-73页 |
| ·Quantitative Research | 第73-82页 |
| ·Quantitative Research in the Termination Stage—Culture Oriented | 第73-76页 |
| ·Quantitative Research in the Termination Stage—Gender Oriented | 第76-82页 |
| ·Conflict Talk Management | 第82-97页 |
| ·Definition of Conflict Talk Styles and Tactics | 第83-84页 |
| ·Avoidance | 第84-86页 |
| ·Advantages and Disadvantages | 第84-85页 |
| ·Avoidance Tactics | 第85-86页 |
| ·Competition | 第86-89页 |
| ·Advantages and Disadvantages | 第87页 |
| ·Competitive Tactics | 第87-89页 |
| ·Threat | 第89页 |
| ·Compromise | 第89-90页 |
| ·Advantages and Disadvantages | 第89-90页 |
| ·Compromise Tactics | 第90页 |
| ·Accommodation | 第90-92页 |
| ·Advantages and Disadvantages | 第91页 |
| ·Accommodation Tactics | 第91-92页 |
| ·Collaboration | 第92-94页 |
| ·Advantages and Disadvantages | 第92-93页 |
| ·Collaboration Tactics | 第93-94页 |
| ·When to Use a Certain Conflict Talk Style and Tactics | 第94-96页 |
| ·Flexibility in Constructive Management of Conflict Talk | 第96-97页 |
| Conclusion | 第97-101页 |
| References | 第101-108页 |
| Acknowledgements | 第108-109页 |
| 学位论文评阅及答辩情况表 | 第109页 |
