| Abstract | 第4-6页 |
| 摘要 | 第7-14页 |
| Chapter 1 Introduction | 第14-41页 |
| 1.1 Background of the Study | 第14-18页 |
| 1.2 Situating the Research within the Proper Context of the New Public Management(NPM) | 第18页 |
| 1.3 Statement of the Problem and Research Questions | 第18-20页 |
| 1.4 Research Purpose and Contribution | 第20-21页 |
| 1.5 Significance of the Study | 第21页 |
| 1.6 Review of Literature | 第21-39页 |
| 1.6.1 Definition and Benefits of E-government | 第21-25页 |
| 1.6.2 E-government Adoption Studies | 第25-32页 |
| 1.6.3 Categorization of E-government | 第32-34页 |
| 1.6.3.1 Government to Government (G2G) | 第32-33页 |
| 1.6.3.2 Government to Citizens (G2C) | 第33页 |
| 1.6.3.3 Government to Business (G2B) | 第33-34页 |
| 1.6.3.4 Government to Employers (G2E) | 第34页 |
| 1.6.3.5 Government to Civil Society Organizations (G2CS) | 第34页 |
| 1.6.3.6 Citizens to Citizens (C2C) | 第34页 |
| 1.6.4 Stages of e-government Development | 第34-37页 |
| 1.6.4.1 Catalogue Stage | 第35-36页 |
| 1.6.4.2 Transaction Stage | 第36-37页 |
| 1.6.4.3 Vertical Integration Stage | 第37页 |
| 1.6.4.4 Horizontal Integration Stage | 第37页 |
| 1.6.5 Other E-government Development Models | 第37-39页 |
| 1.7 Organization of the Remainder of the Thesis | 第39-41页 |
| Chapter 2 Overview of E-government Adoption and Implementationin Ghana | 第41-71页 |
| 2.1 Geographic and Demographic Profile Ghana | 第41-42页 |
| 2.2 Key Economy Programs | 第42-43页 |
| 2.3 New Public Management and E-government | 第43-45页 |
| 2.4 Ghana’s E-government Rankings | 第45页 |
| 2.5 E-government Development Index and World Rankings | 第45-48页 |
| 2.6 Information and Communication Technology (ICT) Policies and Strategies | 第48-50页 |
| 2.7 Internet Penetration and Indicators in Ghana | 第50-56页 |
| 2.7.1 Mobile Broadband Penetration | 第53-54页 |
| 2.7.2 Fixed Telephone Line Penetration | 第54-55页 |
| 2.7.3 Internet Users per 100 Population | 第55-56页 |
| 2.8 Background to E-government Development in Ghana | 第56-58页 |
| 2.9 E-government Strategy of Ghana | 第58-62页 |
| 2.10 Challenges of E-government Implementation | 第62-66页 |
| 2.10.1 Lack of ICT Infrastructure | 第63-64页 |
| 2.10.2 Digital Divide | 第64页 |
| 2.10.3 Privacy and security issues | 第64-65页 |
| 2.10.4 Financial Constraints | 第65页 |
| 2.10.5 Leadership | 第65页 |
| 2.10.6 Lack of citizens’ awareness of e-government services | 第65-66页 |
| 2.11 One Belt One Road (OBOR) –Key Funding Source | 第66-69页 |
| 2.12 Summary | 第69-71页 |
| Chapter 3 Theoretical Framework and Methodology | 第71-101页 |
| 3.1 Technology Adoption Theories | 第71-74页 |
| 3.1.1 Theory of Reasoned Action (TRA) | 第71-72页 |
| 3.1.2 Theory of Planned Behavior (TPB) | 第72页 |
| 3.1.3 Technology Acceptance Model (TAM) | 第72页 |
| 3.1.4 The Extended Technology Acceptance Model | 第72-73页 |
| 3.1.5 Diffusion of Innovations (DOI) | 第73页 |
| 3.1.6 Unified Theory of Acceptance and Use of Technology (UTAUT) | 第73-74页 |
| 3.2 Technology Acceptance Model (TAM) | 第74-87页 |
| 3.2.1 Research Model and Hypotheses | 第77-87页 |
| 3.2.1.1 Research Model | 第77-78页 |
| 3.2.1.2 Research Hypotheses Development | 第78-87页 |
| 3.3 Research Methodology | 第87-90页 |
| 3.3.1 Research Design and Methods | 第87页 |
| 3.3.2 Research Approach | 第87-90页 |
| 3.3.2.1 Qualitative Approach | 第88页 |
| 3.3.2.2 Quantitative Approach | 第88-90页 |
| 3.3.2.3 Mixed Method Approach | 第90页 |
| 3.4 Data Collection Technique and Modes of Data Analysis | 第90-99页 |
| 3.4.1 Random Sampling | 第94页 |
| 3.4.2 Clustered Sampling | 第94页 |
| 3.4.3 Purposefully Sampling | 第94页 |
| 3.4.4 Sample Population Size | 第94-99页 |
| 3.4.5 Ethical Consideration | 第99页 |
| 3.5 Case Study Approach | 第99-100页 |
| 3.6 Summary | 第100-101页 |
| Chapter 4 Impact of Demographic Factors on E-government Services Adoption | 第101-127页 |
| 4.1 Demographic Factors | 第101-102页 |
| 4.2 Direct Impact of Demographic Factors | 第102-107页 |
| 4.2.1 Direct Impact of DF on perceived usefulness ofe-government services | 第104-105页 |
| 4.2.2 Direct Impact of DF on perceived ease of use ofe-government services | 第105-107页 |
| 4.3 Moderation Role of Demographic Factors | 第107-120页 |
| 4.3.1 Age as a Demographic Factor | 第108-112页 |
| 4.3.1.1 Age Moderates on PU and Intention to Use e-government Services | 第108-110页 |
| 4.3.1.2 Age moderate the impact of perceived ease of use (PEOU) on intentionto use (IU) e-government services | 第110-112页 |
| 4.3.2 Gender as a Demographic Factor | 第112-116页 |
| 4.3.2.1 Gender positively moderate the impact of PU on intention to usee-government services | 第112-114页 |
| 4.3.2.2 Gender positively moderates the impact of PEOU on intention to usee-government services | 第114-116页 |
| 4.3.3 Education as a Demographic Factor | 第116-120页 |
| 4.3.3.1 Education will positively moderate the impact of PU on intentionto use e-government services | 第117-119页 |
| 4.3.3.2 Education positively moderates the impact of PEOU on intentionto use e-government services | 第119-120页 |
| 4.4 Perceived Usefulness of E-government Services | 第120-121页 |
| 4.5 Perceived Ease of Use of E-government Services | 第121-122页 |
| 4.6 Mediating Effect of PU on PEOU and IU | 第122-126页 |
| 4.7 Summary | 第126-127页 |
| Chapter 5 Predictors of E-government Services Adoption from the Citizens’Perspective | 第127-168页 |
| 5.1 E-government Service Quality | 第127-135页 |
| 5.1.1 Perceived Service Quality | 第129-130页 |
| 5.1.2 Efficient Public Service Delivery | 第130-135页 |
| 5.2 Transparent and Accountable Government (TAG) | 第135-140页 |
| 5.3 Citizens Trust in E-government | 第140-145页 |
| 5.3.1 Trust in Government | 第141-142页 |
| 5.3.2 Trust in the Internet (Technology) | 第142-145页 |
| 5.4 Self-efficacy Theory | 第145-152页 |
| 5.4.1 Computer Self-efficacy | 第146-148页 |
| 5.4.2 Computer Self-efficacy Moderates PEOU and IU | 第148-150页 |
| 5.4.3 Moderating effect of computer self-efficacy on PEOU and PU | 第150-152页 |
| 5.5 Other Demographic Information | 第152-157页 |
| 5.6 Reliability Test | 第157-159页 |
| 5.7 Descriptive Statistics and Pearson Correlation Analysis | 第159-160页 |
| 5.8 Multiple Regression Analysis | 第160-163页 |
| 5.9 Gender Differences | 第163-164页 |
| 5.10 Structural Equation Model (SEM) | 第164-166页 |
| 5.11 Summary | 第166-168页 |
| Chapter 6 Adoption of E-government Services - A Comparative Analysis | 第168-184页 |
| 6.0 Qualitative Comparative Analysis (QCA) | 第168-169页 |
| 6.1 Approach | 第169页 |
| 6.2 Intention to Use E-government Services: A Case Study of South Korean Studentsin China | 第169-171页 |
| 6.2.1 E-Government Rankings | 第169-171页 |
| 6.2.2 E-Government Rankings of China and South Korea | 第171页 |
| 6.3 Demographic Statistics | 第171-172页 |
| 6.4 Descriptive Analysis, Correlations, and Reliability | 第172-173页 |
| 6.5 Causal Effects of Variables | 第173-174页 |
| 6.6 Moderating effect of Citizen Trust | 第174-177页 |
| 6.6.1 Moderating Effect of Citizen Trust on the Relationship betweenPerceived Usefulness and Intentions to Use | 第174-175页 |
| 6.6.2 Moderating effect of citizen trust on the relationship between perceivedease of use and intentions to use | 第175-176页 |
| 6.6.3 Moderating effect of citizen trust on the relationship between perceivedservice quality and intentions to use | 第176-177页 |
| 6.7 Gender differences | 第177页 |
| 6.8 Readiness to Use E-government Services in the City of Harbin | 第177-181页 |
| 6.8.1 Demographic Statistics | 第177-178页 |
| 6.8.2 Regression Analysis | 第178-181页 |
| 6.9 Comparative Analysis | 第181-183页 |
| 6.10 Summary | 第183-184页 |
| Conclusion in Chinese | 第184-189页 |
| Conclusion | 第189-195页 |
| References | 第195-222页 |
| Appendix A: Questionnaire Instrument | 第222-229页 |
| Papers published in the period of Ph.D. education | 第229-232页 |
| Acknowledgements | 第232-233页 |
| Resume | 第233页 |
