| Acknowledgements | 第5-6页 |
| Abstract | 第6-7页 |
| 摘要 | 第8-13页 |
| Chapter One Task Description | 第13-15页 |
| Chapter Two Task Process | 第15-25页 |
| 2.1 Telephone Interpreting | 第15-18页 |
| 2.1.1 Telephone Interpreting and Its Development | 第15-17页 |
| 2.1.2 Working Procedure of Telephone Interpreting | 第17-18页 |
| 2.2 Pre-interpreting Preparation | 第18-22页 |
| 2.2.1 Staff Training | 第18-20页 |
| 2.2.2 Self-training | 第20-22页 |
| 2.3 Interpreting Process | 第22-25页 |
| Chapter Three Case Analysis | 第25-47页 |
| 3.1 Quality Evaluation of Telephone Interpreting | 第25-31页 |
| 3.1.1 The Quality of Telephone Interpreting | 第25-26页 |
| 3.1.2 Strategies to Improve the Foreign Caller’s Acceptance | 第26-31页 |
| 3.2 Difficulties in Telephone Interpreting | 第31-38页 |
| 3.2.1 How to Deal with Equipment Failure | 第31-33页 |
| 3.2.2 How to Deal with Difficulties in Working Environment | 第33-38页 |
| 3.3 The Role and the Stance of the Telephone Interpreter | 第38-47页 |
| 3.3.1 Serving as a Communication Coordinator | 第38-41页 |
| 3.3.2 Serving as a Gate-keeper | 第41-44页 |
| 3.3.3 Non-neutral Stance | 第44-47页 |
| Chapter Four Task Summary | 第47-49页 |
| 4.1 Summary of the Practice | 第47-48页 |
| 4.2 The Enlightenment for Future Study | 第48-49页 |
| References | 第49-51页 |
| Appendix One Transcriptions | 第51-75页 |
| Appendix Two Glossary | 第75-77页 |
| About the Author | 第77页 |
