| List of Abbreviations | 第1-9页 |
| Abstract in English | 第9-11页 |
| Abstract in Chinese | 第11-13页 |
| Chapter One Introduction | 第13-18页 |
| ·The Research Background | 第13-14页 |
| ·The Research Purpose and Significance | 第14页 |
| ·Research Questions of the Study | 第14-15页 |
| ·Data Collection and Research Method | 第15-17页 |
| ·Data Collection | 第15-16页 |
| ·Research Method | 第16-17页 |
| ·The Organization of the Thesis | 第17页 |
| ·Summary | 第17-18页 |
| Chapter Two Literature Review | 第18-25页 |
| ·The Studies of the Appraisal Theory on Discourse Analysis | 第18-21页 |
| ·The Definition of the Appraisal Theory | 第18页 |
| ·Studies Abroad | 第18-20页 |
| ·Studies at Home | 第20-21页 |
| ·The Studies of Online Customer Reviews | 第21-23页 |
| ·The Definition of Online Customer Reviews | 第21-22页 |
| ·An Overview of Online Customer Reviews | 第22-23页 |
| ·Studies of Online Customer Reviews from the Perspective of Appraisal Theory BothAbroad and at Home | 第23页 |
| ·Summary | 第23-25页 |
| Chapter Three Theoretical Framework | 第25-39页 |
| ·Appraisal Theory | 第25-35页 |
| ·An Overview of the Appraisal Theory | 第25-26页 |
| ·Sub-systems of the Appraisal Theory | 第26-35页 |
| ·Attitude System: Affect, Judgement and Appreciation | 第26-30页 |
| ·Engagement System: Dialogic Contraction and Dialogic Expansion | 第30-33页 |
| ·Graduation System: Force and Focus | 第33-35页 |
| ·Context | 第35-38页 |
| ·The Origin and Development of Context | 第36页 |
| ·The Definition of Context | 第36-37页 |
| ·The Classification of Context | 第37-38页 |
| ·Context in the Online Customer Reviews | 第38页 |
| ·Summary | 第38-39页 |
| Chapter Four The Discoursal Analysis of Online Customer Reviews from thePerspective of Appraisal Theory | 第39-66页 |
| ·Frequencies and Distributions of Appraisal Resources in Online Customer Reviews | 第39-40页 |
| ·The Attitude Analysis of Online Customer Reviews | 第40-51页 |
| ·The Affect Analysis of Online Customer Reviews | 第41-44页 |
| ·The Judgement Analysis of Online Customer Reviews | 第44-47页 |
| ·The Appreciation Analysis of Online Customer Reviews | 第47-51页 |
| ·The Engagement Analysis of Online Customer Reviews | 第51-58页 |
| ·The Dialogic Contraction Analysis of Online Customer Reviews | 第52-55页 |
| ·The Dialogic Expansion Analysis of Online Customer Reviews | 第55-58页 |
| ·The Graduation Analysis of Online Customer Reviews | 第58-64页 |
| ·The Force Analysis of Online Customer Reviews | 第59-62页 |
| ·The Focus Analysis of Online Customer Reviews | 第62-64页 |
| ·Summary | 第64-66页 |
| Chapter Five Conclusion | 第66-70页 |
| ·Major Findings of the Study | 第66-68页 |
| ·The Implications of the Study | 第68页 |
| ·Limitations of the Study | 第68-69页 |
| ·Suggestions for Future Studies | 第69-70页 |
| Bibliography | 第70-76页 |
| Appendix | 第76-88页 |
| Acknowledgements | 第88-89页 |
| Publication | 第89页 |
