| Abstract | 第1-6页 |
| 摘要 | 第6-10页 |
| 1. Introduction | 第10-14页 |
| ·Motivation of the Study | 第10-11页 |
| ·Significance of the Thesis | 第11页 |
| ·Organization of this research | 第11-14页 |
| 2. Literature Review and Theoretical Basis | 第14-32页 |
| ·Different Studies on Interpersonal Meaning | 第14-17页 |
| ·Previous Studies on Interpersonal Meaning Abroad | 第14-16页 |
| ·Previous Studies on Interpersonal Meaning at Home | 第16-17页 |
| ·Previous Study on Business English Letters | 第17-18页 |
| ·Features of Business English Letters of Complaints | 第18-21页 |
| ·Notion of Business English Letters of Complaints | 第18-19页 |
| ·Layout of Business English Letters of Complaints | 第19-20页 |
| ·Principles of Business English Letters of Complaints | 第20-21页 |
| ·Theoretical Basis of this Study | 第21-29页 |
| ·Systemic-Functional Grammar | 第21-23页 |
| ·Halliday’s Interpersonal Model | 第23-27页 |
| ·Martin’s Appraisal Theory | 第27-29页 |
| ·Summary | 第29-32页 |
| 3. Research Design | 第32-34页 |
| ·Research Questions | 第32页 |
| ·Date Collection and Research Method | 第32-34页 |
| 4. Data Analysis and Discussion | 第34-56页 |
| ·Realization of Interpersonal Meaning in Modal System | 第34-43页 |
| ·Modal Verbs | 第34-39页 |
| ·Modal Adjuncts | 第39-41页 |
| ·Metaphors of Modality | 第41-43页 |
| ·Realization Of Interpersonal Meaning in Mood System | 第43-48页 |
| ·Realization of interpersonal meaning in Declaratives | 第44-45页 |
| ·Realization of Interpersonal Meaning in If-Clauses | 第45-47页 |
| ·Realization of interpersonal Meaning in Imperatives | 第47-48页 |
| ·Realization of Interpersonal Meaning in Person System | 第48-51页 |
| ·The First Person Plural Form We | 第48-50页 |
| ·The first person singular form I | 第50-51页 |
| ·Realization of Interpersonal Meaning in Evaluation | 第51-56页 |
| ·Expressing Attitudes | 第52-53页 |
| ·Expressing Engagement | 第53-54页 |
| ·Expressing Graduation | 第54-56页 |
| 5. Conclusion | 第56-60页 |
| ·Major Findings | 第56-57页 |
| ·Implications | 第57-58页 |
| ·Limitations | 第58-60页 |
| Acknowledgement | 第60-62页 |
| Bibliography | 第62-66页 |
| Appendix 55Business English Letters of Complaints | 第66-82页 |
