| 摘要 | 第1-6页 |
| Abstract | 第6-9页 |
| Chapter One Introduction | 第9-12页 |
| ·Background of the Study | 第9页 |
| ·Rationale of the Study | 第9-11页 |
| ·Organization of the Thesis | 第11-12页 |
| Chapter Two Literature Review | 第12-31页 |
| ·Nature and Characteristics of Business English | 第12-18页 |
| ·Origin of Business English | 第12-13页 |
| ·Definitions and Classification of ESP | 第13-15页 |
| ·Characteristics of Business English | 第15-17页 |
| ·Classifications of Business English Learners | 第17页 |
| ·Teaching of Business English | 第17-18页 |
| ·Issues and Methods in Needs Analysis | 第18-26页 |
| ·Definitions of Needs | 第18-21页 |
| ·Process of Needs Analysis | 第21-23页 |
| ·Hutchinson and Water's Model of Needs Analysis | 第23-25页 |
| ·Other Models for Needs Analysis | 第25-26页 |
| ·Studies on Communication in the Business Workplace | 第26-31页 |
| ·Communicative Events in Business English | 第26-27页 |
| ·Written Communication in the Business workplace | 第27-28页 |
| ·Oral Communication in the Business Workplace | 第28-29页 |
| ·Relevant Empirical Studies | 第29-31页 |
| Chapter Three Research Questions and Methods | 第31-35页 |
| ·Research Questions and Design | 第31-32页 |
| ·Subjects and Context | 第32页 |
| ·Research Process and Methods | 第32-33页 |
| ·Questionnaire Description | 第33-35页 |
| Chapter Four Data Analysis and Discussion | 第35-50页 |
| ·Communication Needs in the Workplace | 第35-39页 |
| ·Use of English in Workplace Communication | 第35-36页 |
| ·Needs of Business Skills in Workplace Communication | 第36-37页 |
| ·Difficulties of Business Skills in Workplace Communication | 第37-38页 |
| ·Lacks in Workplace Communication | 第38-39页 |
| ·Learners'Perceptions of Current Business English Teaching | 第39-46页 |
| ·Motivation of BE Learning | 第40页 |
| ·General Evaluation of BE Teaching | 第40-41页 |
| ·BE Teaching Materials | 第41-43页 |
| ·Qualification of BE Teachers | 第43-44页 |
| ·BE Teaching Methodology | 第44-46页 |
| ·Learners'Performance in BE Communication | 第46-50页 |
| ·Present Situation of Learners'Participation | 第46-47页 |
| ·Teachers'Views about Students'Performance | 第47-48页 |
| ·Students'Perceptions about Low Participation | 第48-50页 |
| Chapter Five Major Findings and Pedagogical Problems | 第50-54页 |
| ·Major Findings | 第50页 |
| ·Pedagogical Implications | 第50-54页 |
| ·Need of Email Writing Instruction | 第51-52页 |
| ·Need of Communication Skills Training | 第52-53页 |
| ·Need for Learners to Adjust to the Communication | 第53-54页 |
| Chapter Six Conclusions | 第54-56页 |
| ·Summary of the Study | 第54-55页 |
| ·Limitations of the Study | 第55-56页 |
| References | 第56-58页 |
| Appendixes | 第58-65页 |
| Acknowledgements | 第65页 |
