| Acknowledgments | 第4-5页 |
| Abstract | 第5-6页 |
| 中文摘要 | 第7-13页 |
| Chapter One Introduction and Overview | 第13-17页 |
| 1.1 Background of the study | 第13页 |
| 1.2 Intercultural significance of the study | 第13-15页 |
| 1.3 Thesis structure | 第15-17页 |
| Chapter Two Overview of Intercultural Communication Training | 第17-25页 |
| 2.1 Overview of intercultural communication training | 第17-20页 |
| 2.1.1 Intercultural communication training | 第17-18页 |
| 2.1.2 Goals and objectives of intercultural communication training | 第18-20页 |
| 2.2 Competence needed for effective intercultural communication | 第20-22页 |
| 2.3 Different formats and methods of intercultural communication training | 第22-23页 |
| What needs to be assessed when selecting the training methods? | 第22-23页 |
| 2.4 Summary | 第23-25页 |
| Chapter Three Needs Assessment in Intercultural Communication Training | 第25-49页 |
| 3.1 Overview of needs assessment in intercultural communication training | 第25-27页 |
| 3.1.1 Definition of needs assessment in intercultural communication training | 第25-26页 |
| 3.1.2 Needs vs. wants | 第26-27页 |
| 3.1.3 Introduction of training needs | 第27页 |
| 3.2 Overview of training needs assessment | 第27-29页 |
| 3.2.1 Definition of needs assessment | 第27页 |
| 3.2.2 Definition of training needs assessment | 第27-28页 |
| 3.2.3 Purposes of training needs assessment | 第28-29页 |
| 3.3 General models of training needs assessment | 第29-31页 |
| 3.4 Needs assessment model in intercultural communication training | 第31-48页 |
| 3.4.1 Preparation | 第32-34页 |
| 3.4.2 Define the scope of an ICT needs assessment | 第34-43页 |
| 3.4.3 Data collection and analysis | 第43-47页 |
| 3.4.4 Utilization of the needs assessment findings and training program design | 第47-48页 |
| 3.5 Summary | 第48-49页 |
| Chapter Four Conceptual Framework and Methodology | 第49-55页 |
| 4.1 Conceptual framework | 第49-51页 |
| 4.2 Methodology | 第51-54页 |
| 4.2.1 Survey | 第51-53页 |
| 4.2.2 Structured interview | 第53-54页 |
| 4.3 Statistics | 第54页 |
| 4.4 Summary | 第54-55页 |
| Chapter Five Results and Discussions | 第55-64页 |
| 5.1 Comprehensive needs assessment model in intercultural communication training | 第55-63页 |
| 5.1.1 Preparation | 第55-57页 |
| 5.1.2 Define the scope of an ICT needs assessment | 第57-61页 |
| 5.1.3 Data collection and analysis | 第61页 |
| 5.1.4 Utilization of the needs assessment findings and training program design | 第61-63页 |
| 5.2 Revised comprehensive needs assessment model in intercultural communication training | 第63-64页 |
| Chapter Six Conclusions and Recommendations | 第64-66页 |
| 6.1 Conclusions | 第64页 |
| 6.2 Recommendations | 第64-66页 |
| References | 第66-69页 |
| Appendix A: Questionnaire | 第69-71页 |
