| 声明 | 第2-3页 |
| Abstract (Chinese) | 第3-4页 |
| Abstract English) | 第4页 |
| Contents | 第5-6页 |
| ChapterⅠIntroduction | 第6-8页 |
| Chapter Ⅱ Overview of Discourse Analysis | 第8-11页 |
| 2.1 Definition of discourse analysis | 第8页 |
| 2.2 Historical development of discourse analysis | 第8-9页 |
| 2.3 Approaches to discourse analysis | 第9页 |
| 2.4 Spoken discourse analysis | 第9-11页 |
| Chapter Ⅲ Methodology | 第11-12页 |
| Chapter Ⅳ Structural Analysis of Conversations Between Chinese Customers And Shop Assistants | 第12-18页 |
| 4.1 Sinclair and Coulthard’s model of teacher-pupils’discourse | 第12-14页 |
| 4.2 The structure of conversations between customers and shop assistants | 第14-18页 |
| 4.2.1 Acts | 第15页 |
| 4.2.2 Moves | 第15-16页 |
| 4.2.3 Exchanges | 第16-17页 |
| 4.2.4 Transactions | 第17页 |
| 4.2.5 Interaction | 第17-18页 |
| Chapter Ⅴ Realization of Politeness in Conversations Between Chinese Customers and Shop Assistants | 第18-35页 |
| 5.1 Politeness principles-positive politeness and negative politeness | 第18-20页 |
| 5.2 Customers and shop assistants’face wants-positive and negative | 第20页 |
| 5.3 Strategies used to protect customers’negative face | 第20-22页 |
| 5.3.1 Showing reluctance of impingement | 第20-21页 |
| 5.3.2 Stating the FTA as a general rule | 第21-22页 |
| 5.3.3 Being pessimistic to reduce coercion | 第22页 |
| 5.4 Strategies used to protect customers’positive face | 第22-24页 |
| 5.4.1 Using in-group identity markers to claim solidarity | 第22-23页 |
| 5.4.2 Looking for safe topics to seek agreement | 第23页 |
| 5.4.3 Using token agreement to avoid disagreement | 第23-24页 |
| 5.4.4 Using small talk to assert common ground | 第24页 |
| 5.5 Strategies used to lessen face threatening force towards shop assistants | 第24-35页 |
| 5.5.1 Politeness strategies used by customers to make requests | 第24-28页 |
| 5.5.1.1 Definition and subclasses of requestives | 第24-25页 |
| 5.5.1.2 Customers’requesting strategies | 第25-28页 |
| 5.5.2 Politeness strategies used by customers to refuse shop assistants | 第28-35页 |
| 5.5.2.1 Frequent occurrence of refusals at shopping interaction | 第29页 |
| 5.5.2.2 Shop assistants’refusing strategies | 第29-35页 |
| Chapter Ⅵ Conclusion | 第35-36页 |
| Bibliography | 第36-38页 |
| Acknowledgement | 第38页 |
