| Preface | 第1-3页 |
| Acknowledgements | 第3-4页 |
| Abstract(English) | 第4-6页 |
| Abstract(Chinese) | 第6-10页 |
| Chapter One: Literary Review of Contrastive Study in Interpersonal Communications | 第10-25页 |
| ·Theory of Contrastive Study | 第10-12页 |
| ·Literary Review of Contrastive Study of Refusal Strategies in Interpersonal Communications | 第12-23页 |
| ·Contrastive Studies of English-Japanese Refusal Strategies by Beebe & Takahashi and Kumagai | 第13-14页 |
| ·Contrastive Study of English-Chinese Refusal Strategies by Liao & Bresnahan | 第14-20页 |
| ·Contrastive Study of English-Chinese Refusal Strategies by Yao Jun | 第20-21页 |
| ·Contrastive Study of English-Chinese Refusal Strategies by Wang Aihua | 第21-23页 |
| ·Summary | 第23-25页 |
| Chapter Two: Cross-Cultural-Register Study of Refusal Strategies in Shopping Activities between English and Chinese | 第25-46页 |
| ·Theoretical Consideration of Cross-Register Study | 第25-27页 |
| ·Theoretical Consideration of Methodology of Contrastive Study | 第27-30页 |
| ·Goals of Cross-Cultural-Register Study | 第30页 |
| ·Methods and Subjects Used for Data Collection and Analysis | 第30-31页 |
| ·Designing of Questionnaires for Data Collection | 第31-34页 |
| ·Descriptive Questionnaires | 第31-34页 |
| ·Prescriptive Multiple-Choice Questionnaires | 第34页 |
| ·Cross-Cultural-Register Analysis of Refusal Strategies in Shopping Activities | 第34-44页 |
| ·Similarities of Refusal Strategies in Shopping Activities | 第35-40页 |
| ·Higher Rate of Refusals | 第35-36页 |
| ·Maintaining of the Politeness Principle | 第36-40页 |
| ·The Strategy of Insertion Sequences between Adjacency Pairs | 第38-39页 |
| ·The Strategy of Using Preface Words or Hesitation Fillers | 第39-40页 |
| ·Differences of Refusal Strategies in Shopping Activities | 第40-44页 |
| ·Differences in Formulaic Expressions of Refusals | 第40-41页 |
| ·Differences in Applied Refusal Strategies | 第41-43页 |
| ·Differences in Refusal Strategies in Relation to Individual Variability | 第43-44页 |
| ·Summary | 第44-46页 |
| Chapter Three: Theoretical Discussion of the Speech Act of Refusing | 第46-56页 |
| ·Refusal Perception | 第46-47页 |
| ·Refusal Production | 第47-50页 |
| ·Refusal Interpretation | 第50-53页 |
| ·Refusal Reducibility | 第53-55页 |
| ·Summary | 第55-56页 |
| Chapter Four: Conclusion | 第56-58页 |
| Bibliography | 第58-59页 |
