| Abstract | 第7-11页 |
| 摘要 | 第12-21页 |
| List of Abbreviations | 第21-22页 |
| Chapter One Introduction | 第22-26页 |
| 1.1 Background of the Study | 第22页 |
| 1.2 Purpose of the Study | 第22-23页 |
| 1.3 Significance of the Study | 第23-24页 |
| 1.4 Organization of the Study | 第24-26页 |
| Chapter Two Theoretical Background | 第26-36页 |
| 2.1 Speech Act Theory | 第26-28页 |
| 2.1.1 Austin’s Speech Act Theory | 第26-27页 |
| 2.1.2 Searle’s Speech Act Theory | 第27-28页 |
| 2.2 Politeness Theory | 第28-31页 |
| 2.2.1 Leech’s Politeness Principle | 第28-29页 |
| 2.2.2 Brown and Levinson’s Politeness Theory | 第29-31页 |
| 2.2.3 Gu’s Politeness Principle | 第31页 |
| 2.3 Speech Act --- Inquiry | 第31-32页 |
| 2.4 Gender and Language Use | 第32-34页 |
| 2.4.1 The Dominance Approach | 第32-33页 |
| 2.4.2 The Subculture Approach | 第33-34页 |
| 2.4.3 The Social Constructionist Approach | 第34页 |
| 2.5 Variational Pragmatics | 第34-36页 |
| Chapter Three Literature Review | 第36-51页 |
| 3.1 Studies on Inquiry Speech Act | 第36-44页 |
| 3.1.1 Studies on Inquiry Abroad | 第38-41页 |
| 3.1.2 Studies on Inquiry at Home | 第41-44页 |
| 3.2 Studies on Responses to Speech Acts | 第44-48页 |
| 3.2.1 Studies on Responses to Speech Acts Abroad | 第44-46页 |
| 3.2.2 Studies on Responses to Speech Acts At Home | 第46-48页 |
| 3.3 Studies on Politeness in Service Discourse | 第48-49页 |
| 3.4 The Cross-cultural Speech Act Realization Project (CCSARP) | 第49-51页 |
| Chapter Four Method | 第51-68页 |
| 4.1 Research Questions | 第51-52页 |
| 4.2 Research Hypotheses | 第52-53页 |
| 4.3 Participants | 第53-54页 |
| 4.4 Instrument | 第54-55页 |
| 4.5 Design | 第55-60页 |
| 4.5.1 Collecting Natural Language Materials | 第56-57页 |
| 4.5.2 Controlling of Variables | 第57-58页 |
| 4.5.3 Design of Role-play Situations | 第58-60页 |
| 4.6 Role-play | 第60-68页 |
| 4.6.1 Preparation for Role-play | 第60-64页 |
| 4.6.2 Conducting of Role-play | 第64-65页 |
| 4.6.3 Transcription of Role-play | 第65页 |
| 4.6.4 Data Coding and Analysis | 第65-68页 |
| Chapter Five Results | 第68-91页 |
| 5.1 Results of Research Question One | 第68-74页 |
| 5.2 Results of Research Question Two | 第74-77页 |
| 5.3 Results of Research Question Three | 第77-80页 |
| 5.4. Results of Research Question Four | 第80-91页 |
| 5.4.1 Similarities and Differences of Overall Distribution of Service Staff’sResponse Strategies between Dunhuang and Lanzhou | 第81-83页 |
| 5.4.2 Similarities and Differences between Service Staff’s Response Strategies inDunhuang and Lanzhou | 第83-91页 |
| Chapter Six Analyses and Discussion | 第91-102页 |
| 6.1 Discussion of Overall Patterns of Service Staff’s Response Strategies both inDunhuang and Lanzhou | 第91-93页 |
| 6.2 Discussion of Effects of Customer’s Gender Difference on Dunhuang ResponseStrategies | 第93-95页 |
| 6.3 Discussion of Effects of Customer’s Politeness Degree on Dunhuang ResponseStrategies | 第95-97页 |
| 6.4 Discussion of Similarities and Differences between Dunhuang and LanzhouResponse Strategies | 第97-102页 |
| 6.4.1 Similarities between Dunhuang and Lanzhou Response Strategies | 第97-98页 |
| 6.4.2 Differences between Dunhuang and Lanzhou Service Staff’s ResponseStrategies | 第98-102页 |
| Chapter Seven Conclusion and Recommendation | 第102-106页 |
| 7.1 Main Findings | 第102-104页 |
| 7.2 Limitations and Recommendations | 第104-106页 |
| References | 第106-115页 |
| Publications of the Author | 第115页 |
