| Abstract | 第4页 |
| 摘要 | 第6-12页 |
| Chapter 1 Introduction | 第12-21页 |
| 1.1 Background, Objectives and Significance of the Study | 第12-15页 |
| 1.2 Significance of the Study | 第15-16页 |
| 1.3 Literature Review | 第16-18页 |
| 1.4 Statement of the Problem | 第18-19页 |
| 1.5 Objectives of the Study | 第19页 |
| 1.6 Research Questions | 第19页 |
| 1.7 Content of the Thesis | 第19-21页 |
| Chapter 2 Theoretical Framework | 第21-35页 |
| 2.1 Introduction | 第21页 |
| 2.2 Definition of Performance Appraisal and Performance Management | 第21-23页 |
| 2.2.1 Performance Appraisal and Performance Management | 第21-22页 |
| 2.2.2 The Difference between Performance Appraisal and PerformanceManagement | 第22-23页 |
| 2.3 Objectives of Performance Management and Performance Appraisal | 第23-25页 |
| 2.3.1 Objectives of Performance Management | 第23-24页 |
| 2.3.2 Objectives of Performance Appraisal | 第24-25页 |
| 2.4 Perceptions about Staff Performance Appraisal | 第25-27页 |
| 2.5 Challenges to Effective Staff Performance Appraisal | 第27-29页 |
| 2.6 The System should Provide for Monitoring and Evaluation | 第29页 |
| 2.7 The Methods and Techniques of Performance Appraisal | 第29-31页 |
| 2.7.1 360 Degree Performance Appraisals | 第29-30页 |
| 2.7.2 Assessment Centre | 第30页 |
| 2.7.3 Behaviorally Anchored Rating Scales (BARS) | 第30页 |
| 2.7.4 Management by Objectives | 第30-31页 |
| 2.8 Uses of Performance Appraisals | 第31-32页 |
| 2.8.1 Administrative Uses | 第32页 |
| 2.8.2 Developmental Uses | 第32页 |
| 2.9 Performance Appraisal and Employees Performance | 第32-33页 |
| 2.10 Conceptual Framework of an Effective Performance Appraisal System | 第33-34页 |
| 2.11 Chapter Summary | 第34-35页 |
| Chapter 3 Research Methodology and Organizational Profile | 第35-42页 |
| 3.1 Research Design | 第35-36页 |
| 3.2 Population of the Study | 第36页 |
| 3.3 Sampling Procedures | 第36-37页 |
| 3.4 Instrument for Data Collection | 第37页 |
| 3.5 Pre-testing of Instrument | 第37-38页 |
| 3.6 Data Collection Procedures | 第38页 |
| 3.7 Data Analysis Procedures | 第38页 |
| 3.8 Organizational Profile of AMA | 第38-41页 |
| 3.8.1 The Main Objective of the Accra Metropolitan Assembly | 第40-41页 |
| 3.9 Chapter Summary | 第41-42页 |
| Chapter 4 Presentation of Results and Findings | 第42-57页 |
| 4.1 Introduction | 第42页 |
| 4.2 Demographic Information of Respondents | 第42-46页 |
| 4.3 Responses on the Processes and Procedures of Performance Appraisal Systems atAMA | 第46-49页 |
| 4.4 Employees’ Views on Staff Performance Appraisal at AMA | 第49-52页 |
| 4.5 Challenges Associated with Effective Staff Performance Appraisal at AMA | 第52-54页 |
| 4.6 Measures that could be Used in Ensuring Effective Staff Performance Appraisal | 第54-56页 |
| 4.7 Chapter Summary | 第56-57页 |
| Chapter 5 Summary, Recommendations and Conclusions | 第57-61页 |
| 5.1 Summary of Findings | 第57-58页 |
| 5.1.1 Effects of Performance Appraisal | 第58页 |
| 5.2 Recommendations | 第58-59页 |
| 5.3 Limitations | 第59-60页 |
| 5.4 Suggestions for Future Research | 第60-61页 |
| Conclusions | 第61-63页 |
| References | 第63-68页 |
| Appendix | 第68-81页 |
| APPENDIX 1 | 第72-77页 |
| APPENDIX 2 | 第77-81页 |
| List of Abbreviations and Acronyms | 第81-83页 |
| Acknowledgement | 第83-84页 |
| Resume | 第84页 |
