| LIST OF ABBREVIATIONS | 第11-12页 |
| ABSTRACT | 第12-16页 |
| 摘要 | 第17-21页 |
| CHAPTER ONE INTRODUCTION | 第21-24页 |
| 1.1Background of the study | 第21-22页 |
| 1.2 Purpose of the Study | 第22页 |
| 1.3 Significance of the study | 第22-23页 |
| 1.4 Organization of the Thesis | 第23-24页 |
| CHAPTER TWO THEORETICAL FRAMEWORK | 第24-30页 |
| 2.1 Speech Act Theory | 第24-26页 |
| 2.1.1 Pragmatics | 第24-25页 |
| 2.1.2 Austin’s Speech Act Theory | 第25-26页 |
| 2.1.3 Searle’s Development of Speech Act Theory | 第26页 |
| 2.2 The Speech Act of Complaint | 第26-30页 |
| 2.2.1 Complaint as a Face-threatening Act | 第27-28页 |
| 2.2.2 Direct and Indirect Complaints | 第28-30页 |
| CHAPTER THREE LITERATURE REVIEW | 第30-39页 |
| 3.1 Studies on Dongxiang Minority Language and Lanzhou Dialect | 第30-33页 |
| 3.2 Studies of Complaint’s Definitions | 第33-34页 |
| 3.3 Previous Studies on Speech Act of Complaint | 第34-35页 |
| 3.5 The number of subjects was not presented | 第35-39页 |
| CHAPTER FOUR METHODOLOGY | 第39-52页 |
| 4.1 Research Design | 第39-41页 |
| 4.2 Subjects | 第41-43页 |
| 4.3 Research Procedures | 第43-52页 |
| 4.3.1 Interview | 第43页 |
| 4.3.2 Role-play | 第43-46页 |
| 4.3.3 Transcription | 第46-47页 |
| 4.3.4 Pilot Study | 第47页 |
| 4.3.5 Questionnaire | 第47-48页 |
| 4.3.6 Data Coding and Analysis | 第48-52页 |
| CHAPTER FIVE RESULTS | 第52-77页 |
| 5.1 Results of Gender Relationship Group in DML | 第52-55页 |
| 5.1.1 Results of Group MD-MD vs. FD-FD | 第52-53页 |
| 5.1.2 Results of Group FD-FD vs. MD-FD | 第53-55页 |
| 5.2 Results of Similarities and Differences in DML and LD | 第55-62页 |
| 5.2.1 Results of Group MD vs. ML | 第55页 |
| 5.2.2 Results of Group MFD vs. MFL | 第55-58页 |
| 5.2.3 Results of Group FMD vs. FML | 第58页 |
| 5.2.4 Results of Group FD vs. FL | 第58-62页 |
| 5.3 Results of Similarities and Differences in Situations under Higher Imposition and LowerImposition in DML | 第62-68页 |
| 5.3.1 Results of Group +MD vs. -MD | 第62-63页 |
| 5.3.2 Results of Group +FMD vs. –FMD | 第63-65页 |
| 5.3.3 Results of Group +MFD vs. -MFD | 第65-66页 |
| 5.3.4 Results of Group +FD vs. -FD | 第66-68页 |
| 5.4 Results of Similarities and Differences in DML and LD concerning Rank of Imposition | 第68-77页 |
| 5.4.1 Results of Group +ML vs. -ML | 第68-70页 |
| 5.4.2 Results of Group +FML vs. -FML | 第70-73页 |
| 5.4.3 Results of Group +MFL vs. -MFL | 第73-74页 |
| 5.4.4 Results of Group +FL vs. -FL | 第74-77页 |
| CHAPTER SIX ANALYSIS AND DISCUSSION | 第77-93页 |
| 6.1 Gender Relationship Group in DML | 第78-82页 |
| 6.2 Similarities and Differences in DML and LD | 第82-86页 |
| 6.3 Similarities and Differences in Situations under Higher Imposition and Lower Imposition inDML | 第86-89页 |
| 6.4 Similarities and Differences in DML and LD concerning Rank of Imposition | 第89-93页 |
| CHAPTER SEVEN CONCLUSIONS | 第93-97页 |
| 7.1 Main Findings of the Study | 第93-95页 |
| 7.2 Limitations of the Study and Suggestions for the Future Studies | 第95-97页 |
| REFERENCES | 第97-101页 |
| APPENDICES | 第101-111页 |
| Appendix A Questionnaire on Complaint Strategies in DML | 第101-106页 |
| Appendix B Questionnaire on Complaint Strategies in LD | 第106-111页 |
| ACKNOWLEDGEMENTS | 第111页 |
