| Abstract(in English) | 第1-7页 |
| Abstract(in Chinese) | 第7-9页 |
| Acknowledgements | 第9-10页 |
| List of Tables | 第10-11页 |
| List of Figures | 第11-12页 |
| Table of contents | 第12-15页 |
| Chapter Ⅰ:Introduction | 第15-23页 |
| ·Background of the Study | 第15-18页 |
| ·Significance of the Study | 第18-19页 |
| ·Purpose of the Study | 第19-21页 |
| ·The General Structure of the Thesis | 第21-23页 |
| Chapter Ⅱ:Literature Review | 第23-42页 |
| ·The Speech Act Theory | 第23-24页 |
| ·The Speech Act of Refusal | 第24-26页 |
| ·Cross-Cultural Speech Act Studies on Refusal | 第26-30页 |
| ·Different Views on the Issue of Politeness | 第30-39页 |
| ·The Social Norm View | 第31页 |
| ·The Conversational-Contract View | 第31-32页 |
| ·The Conversational-Maxim View | 第32-34页 |
| ·The Face-Saving View of Politeness | 第34-39页 |
| ·Face | 第34-35页 |
| ·Face-Threatening Act | 第35-36页 |
| ·Strategies for Doing FTAs | 第36-39页 |
| ·Politeness and Culture | 第39-42页 |
| Chapter Ⅲ:The Study | 第42-56页 |
| ·Introduction | 第42页 |
| ·The Instrument | 第42-47页 |
| ·Subjects | 第47-48页 |
| ·Data Collection | 第48-49页 |
| ·An Introduction to the Classification of Refusal Strategies | 第49-50页 |
| ·Data Analysis | 第50-56页 |
| Chapter Ⅳ:Results and Discussion | 第56-96页 |
| ·Frequency of Strategies Used | 第56-58页 |
| ·Contextual Distribution of Refusal Strategies | 第58-82页 |
| ·Refusal to Requests | 第59-65页 |
| ·Refusing a Friend's Request to Borrow a Car | 第59-63页 |
| ·Refusing a Supervisor's Request to Work Overtime | 第63-65页 |
| ·Refusal to Invitations | 第65-71页 |
| ·Refusing a Good Friend's Invitation to Dinner | 第66-68页 |
| ·Refusing an Employee's Invitation to Dinner | 第68-71页 |
| ·Refusal to Offers | 第71-78页 |
| ·Refusing a Friend's Offer to Clean up the Split Coffee | 第72-74页 |
| ·Refusing a Mother's Offer of Lunch | 第74-76页 |
| ·Refusing an Employee's Offer to type | 第76-78页 |
| ·Refusing the Spouse's Suggestion | 第78-82页 |
| ·Discussion and Implications | 第82-96页 |
| ·Large and Small Power Distance | 第86-89页 |
| ·Individualism-Collectivism Dimension | 第89-92页 |
| ·High-Context and Low-context communication | 第92-94页 |
| ·Different Friendship Obligations | 第94-96页 |
| Chapter Ⅴ:Conclusions and Recommendations | 第96-100页 |
| ·Conclusions | 第96-97页 |
| ·Limitations of the Study | 第97-99页 |
| ·Recommendations for Further Studies | 第99-100页 |
| Notes | 第100-101页 |
| Works Cited | 第101-106页 |
| Appendix A:Questionnaire in English | 第106-107页 |
| Appendix B:Questionnaire in Chinese | 第107-108页 |
| Appendix C:The taxonomy of Beebe at al. | 第108-110页 |
| Appendix D:Group Statistics and Independent Sample T-test | 第110-112页 |
