| 摘要 | 第1-6页 |
| Abstract | 第6-9页 |
| Chapter 1 Introduction | 第9-13页 |
| ·Background and Contents of the Present Study | 第9-10页 |
| ·Significance of the Present Study | 第10-11页 |
| ·Research Questions | 第11-12页 |
| ·Organization of the Thesis | 第12-13页 |
| Chapter 2 Literature Review | 第13-28页 |
| ·Theoretical Background | 第13-17页 |
| ·Grice's Cooperative Principle | 第13-14页 |
| ·Brown and Levinson's Face Theory | 第14-15页 |
| ·Leech's Politeness Principle | 第15-17页 |
| ·A General Survey of Bad-News Business Letters | 第17-20页 |
| ·Nature of Bad-News Business Letters | 第18页 |
| ·Objectives of Bad-News Business Letters | 第18-19页 |
| ·Types of Bad-News Business Letters | 第19-20页 |
| ·An Overview of You-Attitude | 第20-26页 |
| ·Previous Studies on You-Attitude | 第20-25页 |
| ·You-Attitude and other Business Letter Writing Principles | 第25-26页 |
| ·Relations between You-Attitude CP, Face Theory and PP | 第26-28页 |
| ·You-Attitude and Cooperative Principle | 第26页 |
| ·You-Attitude and Face Theory | 第26-27页 |
| ·You-Attitude and Politeness Principle | 第27-28页 |
| Chapter 3 Methodology | 第28-32页 |
| ·Research Methods | 第28-29页 |
| ·Data Collection | 第29-32页 |
| Chapter 4 Pragmatic Analysis of You-Attitude in Bad-News Business Letters | 第32-61页 |
| ·Pragmatic Analysis of You-Attitude at Lexical Level | 第32-42页 |
| ·Using Positive Words and Expressions | 第32-35页 |
| ·Using Hedges | 第35-37页 |
| ·Using Modal Auxiliaries | 第37-39页 |
| ·Avoiding Using You-Language | 第39-40页 |
| ·Using Impersonal Expressions | 第40-42页 |
| ·Pragmatic Analysis of You-Attitude at Syntactic Level | 第42-51页 |
| ·Using Positive Tones | 第42-44页 |
| ·Using Complex Sentences | 第44-46页 |
| ·Using Subjunctive Mood | 第46-47页 |
| ·Using Affirmative Sentences | 第47-49页 |
| ·Using Interrogative Sentences | 第49-50页 |
| ·Using Passive Voice | 第50-51页 |
| ·Pragmatic Analysis of You-Attitude at Textual Level | 第51-61页 |
| ·Indirect Approach | 第52-53页 |
| ·General Structure of Bad-News Business Letters | 第53-56页 |
| ·Sample Analysis | 第56-61页 |
| Chapter 5 Conclusion | 第61-65页 |
| ·Major Findings | 第61-62页 |
| ·Implications | 第62-63页 |
| ·Limitations and Suggestions for Future Study | 第63-65页 |
| References | 第65-68页 |
| Appendix | 第68-87页 |
| Acknowledgements | 第87-88页 |
| Resume | 第88页 |
