| Abstract | 第1-7页 |
| 摘要 | 第7-8页 |
| Contents | 第8-10页 |
| Chapter One Introduction | 第10-13页 |
| 1 An Overview | 第10-11页 |
| 2 Significance of the Study | 第11页 |
| 3 The Organization of the Thesis | 第11-13页 |
| Chapter Two Philosophy of Speech Act Theory | 第13-21页 |
| ·Background of Speech Act Theory | 第13-15页 |
| ·Formation and Development of Speech Act Theory | 第15-21页 |
| Chapter Three Direct Complaints and Indirect Complaints | 第21-45页 |
| ·Definition of Speech Acts of Complaints | 第21-22页 |
| ·Speech Acts of Direct Complaints | 第22-32页 |
| ·Implementation of Direct Complaints | 第22-23页 |
| ·Classification of Implementing Modes Direct Complaints | 第23-32页 |
| ·Speech Acts of Indirect Complaints | 第32-35页 |
| ·Expressing Methods of Speech Acts of Complaints | 第35-40页 |
| ·Repetition | 第35-36页 |
| ·Intonation | 第36-37页 |
| ·Interrogative Sentences | 第37页 |
| ·Imperative Sentences | 第37-38页 |
| ·Interjectional Sentences | 第38页 |
| ·Indirect Speech Acts | 第38-40页 |
| ·Situational Variables of Influencing Speech Acts of Complaints | 第40-45页 |
| ·Social Strata(Status) | 第40-41页 |
| ·Social Distances | 第41-42页 |
| ·Contractual Constraints | 第42-43页 |
| ·Value of Expectation/Degree of Entrusted | 第43页 |
| ·Gender Differences | 第43-45页 |
| Chapter Four Politeness Strategies of Speech Acts of Complaints | 第45-57页 |
| ·Politeness Principles | 第45-46页 |
| ·Face Theory | 第46-57页 |
| ·Implications of Face | 第47页 |
| ·Face Theory | 第47-48页 |
| ·Politeness Redress Strategies of Saving Positive Face of Hearers in Speech Acts of Complaints | 第48-57页 |
| ·Avoiding Strategy | 第48-49页 |
| ·Apologizing Strategy | 第49-50页 |
| ·Praising or Complementing Strategy | 第50-51页 |
| ·Diminishing the Responsibility of the Other Side | 第51-52页 |
| ·Stating the Reason of Complaints | 第52页 |
| ·Addressing Strategy | 第52-54页 |
| ·Deictic Word Strategy | 第54-55页 |
| ·Expressing Complaints with Interrogative Sentences | 第55-57页 |
| Chapter Five Responses to Speech Acts of Complaints | 第57-67页 |
| ·Responses to Speech Acts of Direct Complaints | 第57-62页 |
| ·Receiving Complaints | 第57-58页 |
| ·Partly Receiving Complaints | 第58-60页 |
| ·Retorting Complaints | 第60-62页 |
| ·Responses to Speech Acts of Indirect Complaints | 第62-67页 |
| ·Showing Agreement or Commiseration by Hearers | 第63-64页 |
| ·Making Suggestions by Hearers | 第64页 |
| ·Expressing Counterpleas by Hearers | 第64-65页 |
| ·Purposively Evading,Skirting Topics by Hearers | 第65-67页 |
| Chapter Six Conclusion | 第67-72页 |
| 1. Summary of the Study | 第67页 |
| 2. Limitations of the Study | 第67-68页 |
| 3. Suggestions for Our Teaching | 第68-70页 |
| 4. Suggestions for Learning | 第70页 |
| 5. Suggestions for the Future Research | 第70-72页 |
| References | 第72-75页 |
| Appendix Ⅰ | 第75页 |
| Appendix Ⅱ | 第75-76页 |
| Acknowledgements | 第76页 |
