| 摘要 | 第5-6页 |
| ABSTRACT | 第6-7页 |
| CHAPTER 1 INTRODUCTION | 第16-37页 |
| 1.1 Background and significance | 第16-18页 |
| 1.2 Study's purpose | 第18页 |
| 1.3 Scope | 第18页 |
| 1.4 Research content and method | 第18-20页 |
| 1.4.1 Research content and it's questions of the thesis | 第18-19页 |
| 1.4.2 Methodology of research | 第19页 |
| 1.4.3 Implementation plan | 第19-20页 |
| 1.4.4 Research steps | 第20页 |
| 1.5 New contributions of the thesis | 第20页 |
| 1.6 World background | 第20-23页 |
| 1.7 Logistics in the Global Economy | 第23-27页 |
| 1.8 Vietnam background | 第27-36页 |
| 1.8.1 Vietnam's state of merchandise trade | 第27-29页 |
| 1.8.2 Trade situation between Vietnam and other countries in the world | 第29-30页 |
| 1.8.3 Import and export situation of Vietnam | 第30-32页 |
| 1.8.4 Logistics development in Vietnam | 第32-36页 |
| 1.9 Summary | 第36-37页 |
| CHAPTER 2 LITERATURE OF RELATED STUDIES | 第37-61页 |
| 2.1 The concept of logistics services | 第37-38页 |
| 2.2 Characteristics and roles of logistics services | 第38-41页 |
| 2.2.1 Characteristics of logistics services | 第38-40页 |
| 2.2.2 The role of logistics | 第40-41页 |
| 2.3 Overview of domestic and foreign research studies | 第41-46页 |
| 2.3.1 Research progress and review of related research in foreign countries | 第43-45页 |
| 2.3.2 Progress and review of domestic research | 第45-46页 |
| 2.4 Factors influencing the logistics industry | 第46-59页 |
| 2.4.1 Policies and mechanisms for the logistics industry | 第46-54页 |
| 2.4.2 Vietnam's current human resources in logistics | 第54-56页 |
| 2.4.3 Basic infrastructure and information technology | 第56-59页 |
| 2.5 Hypothesis of this study | 第59-60页 |
| 2.6 Summary | 第60-61页 |
| CHAPTER 3 APPROACH AND QUESTIONNAIRES DESIGN | 第61-65页 |
| 3.1 Research approach | 第61-62页 |
| 3.2 Structure of the questionnaires | 第62-63页 |
| 3.3 Issuing and collecting of questionnaires | 第63页 |
| 3.4 Samples selection | 第63-64页 |
| 3.5 Expected outcomes | 第64页 |
| 3.6 Summary | 第64-65页 |
| CHAPTER 4 DATA ANALYSIS AND RESULTS | 第65-90页 |
| 4.1 Basic information | 第65-79页 |
| 4.1.1 Introduction | 第65-67页 |
| 4.1.2 Basic results of the questionnaires | 第67-69页 |
| 4.1.3 Descriptive statistics-descriptive variables | 第69-72页 |
| 4.1.4 Anova/Kwallis Analysis | 第72-79页 |
| 4.2 Data Analysis | 第79-89页 |
| 4.2.1 The policy variables | 第79-82页 |
| 4.2.2 The human resources variables | 第82-86页 |
| 4.2.3 The infrastructure variables | 第86-88页 |
| 4.2.4 Focus groups | 第88-89页 |
| 4.3 Summary | 第89-90页 |
| CHAPTER 5 SUGGESTIONS FOR LOGISTICS INDUSTRY | 第90-103页 |
| 5.1 Suggestions for Logistics service provider | 第90-91页 |
| 5.2 Suggestions for Policy maker | 第91-96页 |
| 5.2.1 Develop legal framework regulating logistics activities | 第91-93页 |
| 5.2.2 Modernization of customs and other clearance procedures | 第93-95页 |
| 5.2.3 To issue preferential policies to promote investment in logistics | 第95页 |
| 5.2.4 Establishment of a specialized logistics management agency | 第95-96页 |
| 5.3 Suggestions for logistics human resource department | 第96-97页 |
| 5.4 Suggestions for Information Technology Infrastructure | 第97-102页 |
| 5.4.1 Transport infrastructure development | 第97-98页 |
| 5.4.2 Road system | 第98页 |
| 5.4.3 Railway system | 第98-99页 |
| 5.4.4 River-sea transport systems and ports | 第99页 |
| 5.4.5 Air transport system, airport | 第99-100页 |
| 5.4.6 Transportation infrastructure support system | 第100-101页 |
| 5.4.7 Mobilize capital to develop logistics infrastructure | 第101页 |
| 5.4.8 Invest in and encourage the application of information technology | 第101-102页 |
| 5.5 The summary of this chapter | 第102-103页 |
| CHAPTER 6 CONCLUSIONS AND FURTHER RESEARCH | 第103-106页 |
| 6.1 Conclusion | 第103-104页 |
| 6.2 Limitations of the Study and further research | 第104-106页 |
| REFERENCES | 第106-109页 |
| APPENDIX | 第109-120页 |
| APPENDIX 1:VIETNAMESE VERSION OF THE QUESTIONNAIRE | 第109-114页 |
| APPENDIX 2:ENGLISH VERSION OF THE QUESTIONNAIRE | 第114-120页 |
| ACKNOWLEDGEMENTS | 第120页 |
