| Chapter 1 Introduction | 第1-11页 |
| ·The Significance of the study of Negative Information Conveyance in Business Letters | 第8-9页 |
| ·The Outline of the Paper | 第9-11页 |
| Chapter 2 The Theoretical Foundation and Literature Review | 第11-28页 |
| ·Cooperative Principle | 第11-18页 |
| ·The Background | 第11-12页 |
| ·Maxims of Cooperative Principle | 第12-15页 |
| ·The Flout of Cooperative Principle | 第15-18页 |
| ·Politeness Principle | 第18-28页 |
| ·A General Study on Politeness | 第18-20页 |
| ·Politeness Principle | 第20-28页 |
| ·Face Theory | 第20-22页 |
| ·Leech’s and Searle’s Work | 第22-25页 |
| ·Maxims of Politeness Principle | 第25-26页 |
| ·Politeness Principle and Business Writing | 第26-28页 |
| Chapter 3 Negative Communication in Business Letters | 第28-41页 |
| ·Introduction of Business Writing | 第28-39页 |
| ·General Introduction | 第28-36页 |
| ·The Nature of Business Writing | 第28-30页 |
| ·The Role of Business Writing | 第30-35页 |
| ·The Principles for Business Writing | 第35-36页 |
| ·Negative Communication | 第36-39页 |
| ·Types of Business Letters | 第39-41页 |
| Chapter 4 Case Study | 第41-57页 |
| ·Negative Reply to Letters for Building Business Relationship | 第41-44页 |
| ·Negative Reply to Order Letters | 第44-47页 |
| ·Complaint Letters | 第47-49页 |
| ·Negative Reply to Claim Letters | 第49-53页 |
| ·Negative Reply to Application Letters | 第53-57页 |
| Chapter 5 Conclusion | 第57-59页 |
| ·The significance of Cooperative Principle and Politeness Principle to Negative Information Conveyance | 第57-58页 |
| ·Limitations and Suggestions for Future Study | 第58-59页 |
| Bibliography | 第59-61页 |
