| ACKNOWLEDGEMENTS | 第4-5页 |
| ABSTRACT | 第5页 |
| 摘要 | 第6-7页 |
| LIST OF ABBREVIATIONS | 第7-18页 |
| 1 INTRODUCTION | 第18-21页 |
| 1.1 Research Background | 第18-19页 |
| 1.2 Research Significance | 第19页 |
| 1.3 Research Methodology | 第19-20页 |
| 1.4 Research Content | 第20-21页 |
| 2 Literature Review | 第21-33页 |
| 2.1 Introduction of Human Resources Shared Service Center | 第21-26页 |
| 2.1.1 The Definition of Human Resources Shared Service Centre | 第21-22页 |
| 2.1.2 Comparison between Human Resources Shared Center and Traditional Human Resources Department | 第22-25页 |
| 2.1.3 Classification of Human Resources Shared Service Model | 第25-26页 |
| 2.1.4 Features of the Human Resources Shared Service Center | 第26页 |
| 2.2 Framework and Role of Human Resources Shared Service Center | 第26-28页 |
| 2.2.1 Framework of Human Resources Shared Service Center | 第26-27页 |
| 2.2.2 Role and Positioning of Human Resources Management | 第27-28页 |
| 2.3 Theories about Human Resources Shared Service | 第28-30页 |
| 2.3.1 Economies of Scale Theory | 第28页 |
| 2.3.2 Competitive Advantage Theory | 第28-29页 |
| 2.3.3 Service Outsourcing Theory | 第29-30页 |
| 2.4 Other Related Theories | 第30-33页 |
| 2.4.1 Strategic Human Resources Management | 第30-31页 |
| 2.4.2 Flat of Organization | 第31页 |
| 2.4.3 Organizational Culture | 第31-32页 |
| 2.4.4 Standardization Construction | 第32-33页 |
| 3 Case Description | 第33-45页 |
| 3.1 Introduction of APC Company | 第33-35页 |
| 3.1.1 Brief Overview of APC Company | 第33-34页 |
| 3.1.2 Organizational Structure of APC Company | 第34-35页 |
| 3.2 Present Situation of HR Department in APC Company | 第35-39页 |
| 3.2.1 Framework of HR Department in APC Company | 第35-38页 |
| 3.2.2 Classification of The Duties And Functions of HR Operation Department in APC Company | 第38-39页 |
| 3.3 Present Situation of APC Company's HR Shared Service Center | 第39-41页 |
| 3.3.1 Introduction of APC Company's HR Shared Service Centre | 第39页 |
| 3.3.2 Information of Employees and Their Duty of APC Company's HRSSC | 第39-40页 |
| 3.3.3 Introduction of the Human Resources Operation Management | 第40-41页 |
| 3.4 The Operating Mode of HR Operation Department and HR Shared Service Center in APC Company | 第41-42页 |
| 3.5 Problems Exist in APC Company's Human Resources Management | 第42-45页 |
| 3.5.1 Difficulties in Human Resources Management | 第42-43页 |
| 3.5.2 Difficulties for Human Resources Shared Service Center | 第43-45页 |
| 4 Case Analysis | 第45-57页 |
| 4.1 Analysis on the Reason of Failure to Meet Needs in Human ResourcesService | 第45-47页 |
| 4.2 Analysis on the Reason of High Operation Cost | 第47-50页 |
| 4.3 Analysis on the Reason of Low Service Quality of HR SSC | 第50-57页 |
| 5 Improvement Program | 第57-64页 |
| 5.1 Set the Improvement Program for APC Company | 第57-61页 |
| 5.1.1 Redistribute the HR Staff Functions and Implement the Strategic Human Resources Management | 第57-58页 |
| 5.1.2 Simplify Procedure of Service;Realize the "One-Stop Service in Human Resources | 第58-59页 |
| 5.1.3 Develop the Function of Information System Deeply | 第59-60页 |
| 5.1.4 The Choice of Human Resources Outsourcing Service Suppliers | 第60-61页 |
| 5.2 Implementation of Improvement Plan for Human Resources Shared Service Center Model | 第61-64页 |
| 5.2.1 Pre-communication of Improvement Plan | 第61-62页 |
| 5.2.2 The Implementation of Improvement Plan | 第62-64页 |
| 6 CONCLUSION | 第64-66页 |
| 6.1 Research Conclusion | 第64-65页 |
| 6.2 Limitation of Paper | 第65-66页 |
| REFERENCES | 第66-67页 |
