| Abstract(Chinese) | 第1-5页 |
| Abstract(English) | 第5-6页 |
| Acronyms | 第6-10页 |
| CHAPTER 1 INTRODUCTION AND BACKGROUND INFORMATION | 第10-15页 |
| ·Introduction | 第10页 |
| ·Historical Background of the University of Zambia(UNZA) | 第10-11页 |
| ·Principal administrative Offices of UNZA | 第11页 |
| ·Schools,Directorate and Institute of UNZA | 第11-12页 |
| ·Other Units of UNZA | 第12页 |
| ·Records creation and management at UNZA | 第12-13页 |
| ·Categories of records at UNZA | 第13-15页 |
| CHAPTER 2 STATEMENT OF THE PROBLEM, PURPOSE, THEORETICALFRAMEWORK AND OBJECTIVES OF THE STUDY | 第15-20页 |
| ·Statement of the Problem | 第15-16页 |
| ·Justification of the research | 第16-17页 |
| ·Applied value of the research | 第17页 |
| ·Academic value of the research | 第17页 |
| ·Theoretical Frame work | 第17-18页 |
| ·Objectives of the Study | 第18-19页 |
| ·Research Questions | 第19-20页 |
| CHAPTER 3 LITERATURE REVIEW INCLUDES CONCEPTS DEFINITION,USESOF RECORDS AND CAUSES OF MALADMINSTARTION OF RECORDS | 第20-76页 |
| ·Maladministration of records | 第20-21页 |
| ·A record | 第21-23页 |
| ·Characteristics of a record | 第23-24页 |
| ·Uses of records | 第24-30页 |
| ·The concept of records management | 第30-33页 |
| ·Records life cycle model versus Records Continuum model | 第32-33页 |
| ·The importance of understanding the records life cycle and records Continuum models | 第33页 |
| ·Causes of Maladministration of records | 第33-76页 |
| ·Records management program | 第34-35页 |
| ·Benefits of developing and implementing a records management program | 第35-36页 |
| ·Records management program building blocks | 第36-38页 |
| ·Records inventory and appraisal | 第38-39页 |
| ·Elements of a records management program | 第39-74页 |
| ·A records retention and disposal schedule | 第39-44页 |
| ·Active records management | 第44-48页 |
| ·Semi-active and Inactive records management | 第48-51页 |
| ·Vital records protection | 第51-54页 |
| ·Forms, correspondence, reports, policy and procedures documentation management | 第54-61页 |
| ·Electronic records management | 第61-69页 |
| ·Personnel for records management | 第69-72页 |
| ·Finance for records management | 第72-73页 |
| ·Procedures for records management | 第73-74页 |
| ·Records management policy | 第74页 |
| ·The position of records management function in the organizational structure | 第74-76页 |
| CHAPTER 4 RESEARCH DESIGN, POPULATION DESCRIPTION, SAMPLINGTECHNIQUES, DATA COLLECTION METHODS AND DATA ANALYSIS METHOD | 第76-78页 |
| ·Research design | 第76页 |
| ·Population and Sample Size | 第76页 |
| ·Sampling Procedure and Justification | 第76-77页 |
| ·Sampling Units | 第77页 |
| ·Data Collection instruments | 第77页 |
| ·Data analysis methods | 第77-78页 |
| CHAPTER 5 INCLUDES RESEARCH FINDINGS, DISCUSSION OF THEFINDINGS, CONCLUSION AND RECOMMENDATIONS | 第78-106页 |
| ·Research findings reporting | 第78-97页 |
| ·Discussion of the research findings | 第97-103页 |
| ·Conclusion | 第103-104页 |
| ·Recommendations | 第104-105页 |
| ·Limitations of the research | 第105页 |
| ·Problems Encountered during the Research | 第105页 |
| ·Achievement of the research | 第105页 |
| ·Suggestions for further Research | 第105-106页 |
| Dedication | 第106-107页 |
| Acknowledgements | 第107-108页 |
| References | 第108-114页 |
| Appendix | 第114-123页 |
